Business Transformation Analyst, CIB at Nedbank

Job Purpose

To deal with and influence the more strategic and tactical aspects of discovering; validating; documenting; and communicating business-process-related knowledge through modelling; simulating and analysing current and future states. Focus is on complex business outcomes and technical aspects; in line with the business strategy. To contribute towards business success by facilitating the on-boarding of ‘automation’ solutions/Virtual Employees and facilitating the acceptance and integration of these solutions within the business client work environment.
 

Job Responsibilities

• Facilitate the creation of the required physical and virtual environment for the automation solution within the clients business and facilitating the creating of the required access. Eg.

• Ensure understanding of the operational requirement of the automation solutions at design stage

• Initiate all required applications for the procurement and/or allocation of hardware and software functionality

• Remain updated regarding any changes to operational requirements during the development process

• Initiate and facilitate the granting of the required system access for the automation solutions during Quality Assurance and Production phases.

• Liaise with relevant stakeholders regarding anticipated enterprise infrastructure changes and initiate actions to manage these changes.

• Facilitate all processes to provide operational acceptance/decline of the developed automation solution and related artefacts.

• Ensure deep understanding of business needs and expectations regarding the operational implications and performance of the automation solutions.

• Facilitate the business acceptance processes during the warranty period.

• Ensure that  operations support service level agreements are in place.

• Check and verify the accuracy and completeness of all artefacts on behalf of the business client.

• Ensure that the automated solution adhere to compliance, policies and procedures.

• Facilitate the integration of the automation solution into the business environment and support the required business shift processes.

• Facilitate the integration of automation performance reporting into the overall business MIS reporting processes;

• Identify possible complications and issues relating to the acceptance of the automation solutions.

• Facilitate processes to deal with unintended consequences and to optimise the acceptance of the automation solutions.

Preferred Qualification

• BSc Honours Engineering / Mathemathics / Computer Science

Type of Exposure

• Built and maintained stakeholder relationships

• Completed Reports and Achieved Budgets

• Developed and Implemented Communications Strategy

• Improved transformation and culture

• Manage internal process

• Managed Transformation & Innovation

• Managed Relationships

• Managed Self and Team

Minimum Experience Level

• 3-7 Years relevant Process experience

• A proven track record of supporting operations with ICT or automation solutions; At least three years’ experience of operating systems within a large financial services institution

• Robotics Process Automation

• MS Office 365

Technical / Professional Knowledge

• Microsoft Office

• Principles of project management

• Relevant regulatory knowledge

• Facilitation techniques

• Presentation Skills

• System Development Life cycle(SDLC)

• Functions Specific Policies Procedures and system Knowledge

• Modelling-EPC/BPMN/UML

• Process Design

• Process Measurements

• Analysis

• Business writing skills

Behavioural Competencies

• Adaptability

• Continuous Learning

• Innovation

• Continuous Improvement

• Planning and Organizing

• Technical/Professional Knowledge and Skills