Technical Support Analyst at A24 Group

Technical Support Analyst Responsibilities:

• logging and processing support calls

• Engage directly with staff members to determine the nature of the technical issue.

• Connecting to computer systems via remote access.

• Investigating, diagnosing and solving computer software and hardware faults

• Installing and configuring computer hardware, software, systems, networks, printers and scanners

• Completing IT support logs.

• planning and undertaking scheduled maintenance upgrades

• setting up accounts for staff, ensuring that they know how to log in

• repairing equipment and replacing parts

• managing stocks of equipment, consumables and other supplies

Technical Support Analyst Requirements:

• A+ and N+ qualification or better.

• 3 years of work experience as an IT or Technical Support Analyst.

• Familiarity with networking systems and protocols including AD, DNS, DHCP, Roaming Profiles

• Knowledge of remote desktop support systems including TeamViewer.

• In-depth knowledge of computer hardware systems, routers, and peripherals.

• Knowledge of Windows and Ubuntu operating systems, Office software, Microsoft 365 and server systems up to server 2022.

• Excellent problem-solving skills.

• Good interpersonal and communication skills.

• Ability to travel when required.

• Be prepared to work flexible working hours and work overtime when required.