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Our founders started DigiCert out of frustration for how time consuming and painful it was to buy a simple SSL certificate. What should have been a smooth process always seemed to become a hassle. Worst of all, the customer service agents—who were supposed to ease the burden—were making the experience even worse. So, in 2003, our founders star...
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Job Description
DigiCert's Technical Support team exhibits high energy, deep technical skills and a drive to get things done. We are looking for an energetic team-player with excellent organization, communication and technical skills to handle customer service inquiries concerning DigiCert's Security Services products. The ideal candidate will have a passion for providing customers with a world-class experience. This person will act as the primary point of contact for our customers and will work with DigiCert's product, engineering and marketing teams to share customer feedback to drive improvements. A Technical Support Analyst will be immersed in DigiCert's fast-paced environment and will be expected to proactively contribute suggestions about how to make our customers and DigiCert successful.
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