Technical Support Analyst at Sage

Excellent written and verbal communication skills in both English and Afrikaans

• Professional acumen
• Self-motivated and pro-active
• Service orientated
• Ability to perform in a highly pressurised environment
• Independent thinker and self-starter
• Customer and quality focussed
• Assertive and confident
• Diplomatic and tactful
• Team player with a passion for work
• Patience
• High Emotional intelligence
• Disciplined
• Technical ability a plus
• Excellent Troubleshooting skills
• Innovative thinker
• Ability to lead
• Be the point of contact for our customers

Decisions You Will Be Expected To Make

• Having enough information to solve the query.
• Assign priority to query and escalate where needed.
• When you out of your depth and need help.
• Logging of a critical software bug or enhancement.
• How to deliver negative messages without negatively impacting the customer.

Skills, Know-how And Experience Needed For The Role

• Grade 12
• Excellent verbal and written communication skills
• Business maturity/acumen
• Computer Science Degree / Equivalent Microsoft Qualifications
• Minimum 5 years Network Administrator Experience
• Excellent knowledge of the following - Active Directory - DNS - DHCP - Internet Information Services - SQL 2012/2014 - Networking skills - Server 2008, 2012, 2016 experience - MS Exchange experience