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  • Posted: Sep 25, 2019
    Deadline: Not specified
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    At Sage, we energise the success of businesses and communities around the world through the imagination of our people and smart technology. Sage provides small and medium sized organisations with a range of easy-to-use, online and cloud business management software and services - from accounting and payroll, to enterprise resource planning, customer relation...
    Read more about this company

     

    Technical Support Analyst

    Excellent written and verbal communication skills in both English and Afrikaans

    • Professional acumen
    • Self-motivated and pro-active
    • Service orientated
    • Ability to perform in a highly pressurised environment
    • Independent thinker and self-starter
    • Customer and quality focussed
    • Assertive and confident
    • Diplomatic and tactful
    • Team player with a passion for work
    • Patience
    • High Emotional intelligence
    • Disciplined
    • Technical ability a plus
    • Excellent Troubleshooting skills
    • Innovative thinker
    • Ability to lead
    • Be the point of contact for our customers

    Decisions You Will Be Expected To Make

    • Having enough information to solve the query.
    • Assign priority to query and escalate where needed.
    • When you out of your depth and need help.
    • Logging of a critical software bug or enhancement.
    • How to deliver negative messages without negatively impacting the customer.

    Skills, Know-how And Experience Needed For The Role

    • Grade 12
    • Excellent verbal and written communication skills
    • Business maturity/acumen
    • Computer Science Degree / Equivalent Microsoft Qualifications
    • Minimum 5 years Network Administrator Experience
    • Excellent knowledge of the following - Active Directory - DNS - DHCP - Internet Information Services - SQL 2012/2014 - Networking skills - Server 2008, 2012, 2016 experience - MS Exchange experience

    Method of Application

    Interested and qualified? Go to Sage on sagehr.secure.force.com to apply

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