Mimecast’s mission is to make business email and data safer for more than 16,200 customers and millions of employees worldwide. Founded in 2003, Mimecast's cloud-based security, email archiving and email continuity services protect and deliver comprehensive low-risk email management with a fully-integrated subscription service. Mimecast helps reduces the c...
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As a Technical Support Engineer, you will be responsible for supporting customers and your Mimecast coworkers with complex questions regarding the Mimecast platform and the products we interact with.
You should be comfortable with Microsoft Exchange, Active Directory, other e-mail related systems, have an interest in our API, as well as advanced networking fundamentals.
You will need to have an excellent understanding of TCP/IP networking and internetworking, messaging technologies and messaging security technologies.
You'll need:
Deep understanding of internet fundamentals, network routing, email flow and security
Significant experience with implementing and maintaining Microsoft Exchange and Active Directory, including functionality like group policy domain and forest trusts, and FSMO roles.
Knowledge and understanding of API integrations.
Experience providing technical support to IT Administrators
Excellent written and telephone communication skills.
Effective problem resolution and troubleshooting /root cause analyses
Excellent time management
MCSE, MCTS, MCITP qualification or equivalent is essential
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