Technical Support Intern - Stellenbosch at HeroTel

Key Performance Areas would include, but are not limited to:

• Provide computer and printer support.
• Maintain antivirus software on all machines.
• Perform backups of critical systems.
• Conduct network maintenance.
• Configure network devices.
• Set up of laptops and equipment.

Key Outputs:

• Attend to all allocated tasks and tickets.
• Prioritises new tasks logged based on urgency and level of attention and allocates and routes resources to ensure appropriate attention and optimal use of resources.
• Follows up on existing and outstanding tasks to ensure successful completion and upon completion signing off on the QContact system.
• Accept technical support emails and calls to the IT Department and log.
• Assists the Service desk team in delivering technology support, deployment of new equipment, software installations, collecting of the equipment, inventory, and printer issues.

The successful candidate must have the following work experience, skills and competencies:

Work Experience:

• Experience in installing, configuring and setup up Laptops and devices.
• Strong basic computer and application skills (Excel, Word, Stock System etc).

Key Personal Competencies:

• Highly developed sense of integrity and commitment to work.
• Poses a strong work ethic and team player mentality.
• Ability to work independently.
• Excellent written and verbal communication skills 
• Proactive and accountable.
• Attention to detail is pivotal.
• Strong time-management skills.
• Problem determination and resolution.
• Willingness to learn.

Education Requirements

• A minimum of Grade 12 is required.
• Studying towards an IT-related Diploma or Degree.
• Advantageous: Qualification in technical subject/s like A+, N+, AZ-900, AZ-104, etc.