Technical Support Team Lead at Cloud Direct

Technical Support Team Lead

The purpose of this role is to ensure the day to day management of a team of highly skilled Cloud focused engineers, in a manner that is in line with excellent service delivery to meet the clients contractual obligations. The role reports to the Service Desk Manager. 

Experience:

• 3 to 5 years proven experience leading technical engineers.
• Deep knowledge of Azure and MWP environments and products. (certification will be an advantage)
• Understanding of ITIL (certification will be an advantage)
• In depth knowledge of performance metrics
• Excellent communication and leadership skills
• Decision making skills

Responsibilities:

• Create an inspiring team environment with an open communication culture
• Oversee day to day operations of the team
• Get involved with senior engineers & management to deliver complex projects
• Be involve in strategic planning internally as well as for clients
• Set clear team goal, delegate tasks and set deadlines
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Be willing to work flexible hours in order to provide support for clients in the UK, Europe, US, Africa and Asia

Behaviours

• Prioritising and managing several tasks at a single time
• Establishing a good working relationship with wider teams and customers alike
• Work with a variety of customers to gain a detailed understanding of their requirements
• Enthusiastic, ability to motivate others and a positive willingness to get involved
• Excellent verbal and written communication and presentation skills, and experience in delivering effective presentations to senior decision-makers.
• Knowledge sharing

Desirable Knowledge & Critical success factors

• UK Based Support
• Understanding and knowledge of physical infrastructure along with Virtualisation Technologies.
• Self-Driven Individual with the capability to break out of their comfort zone and technology area
• Knowledge/Understanding of good information security practice from a technical and management perspective
• Demonstrable knowledge of ITIL.
• Ability to communicate effectively with senior management and other departments
• Excellent decision making/problem solving skills
• Strong planning and organisation skills
• The aptitude and willingness to learn new software packages, systems and solutions.
• In-depth knowledge of performance metrics

What do we offer you?.

• Pension contribution
• Health care cash plan
• Birthday lunches
• Fun Fund
• Many more

This is the perfect opportunity for ambitious individuals to develop their careers with a leading company in the transformational cloud computing industry.