Technical Team Lead - Healthcare at Clicks Group

Introduction

• We are looking to recruit a Technical Team Lead(Healthcare) to work within IT Healthcare team in the IT department of Clicks Group Services. The role will be based at Clicks Head Office in Cape Town and will report to the Applications Portfolio Manager.

Job description

Job Purpose

• To provide technical leadership for development, support, and continuous improvement of healthcare solutions including all pharmacy, digital pharmacy and clinic capabilities.
• The role is responsible for leading the IT Healthcare team ensuring the stability, performance, security, and scalability of systems, while delivering technology solutions that support business objectives and operational excellence.

Job objectives

• Lead and mentor a team to deliver the IT strategy and roadmap for healthcare systems, aligned to business and enterprise IT strategy.
• Ensure stability, performance, and availability of core enterprise platforms (e.g., LEAP, LEAP Delta, Allegra, Xprocure and related systems).
• Participate in the design, development, and enhancement of enterprise applications, ensuring scalability, integration, and best practice architecture.
• Drive continuous improvement and optimisation of business processes enabled by technology (Healthcare digital functionalities, Store Operational and Central pharmacy capabilities i.e. Central Pharmacy Call centre and Clicks Direct Medicines).
• Ensure strong governance, controls, and compliance, including financial controls, audit requirements, and regulatory standards.
• Manage delivery of projects and system enhancements, ensuring on-time, on-budget, and value-driven execution.
• Support recruitment, coaching, mentoring, and succession planning within the technical team.
• Collaborate with business stakeholders to ensure business alignment and value realisation.
• Ensure integration of Healthcare systems with other platforms across the enterprise architecture.
• Drive cost efficiency, vendor management, and technology optimisation across enterprise platforms.

Minimum requirements

Job Knowledge & Skills:

Essential

• In depth knowledge of Good Pharmacy Practice & Regulations
• Strong understanding of store and Central pharmacies’ end to end business processes
• Knowledge of enterprise architecture, system integration, and data flows
• Understanding of IT governance, risk, and compliance (including audit and controls)
• Knowledge of software development lifecycle (SDLC) and Agile/DevOps practices 

Desirable

• Extensive knowledge of the Healthcare systems (including LEAP, Delta, Allegra, Xprocure) 
• Understanding of data governance and reporting requirements
• Exposure to automation (RPA), AI, and digital transformation in shared services.

Job Related Skills

Essential

• Strategic thinking and enterprise-wide systems leadership
• Strong stakeholder management at executive level
• Ability to translate business needs into scalable technology solutions
• Delivery leadership (large-scale system implementations)
• Strong people leadership (technical teams, developers, functional experts)
• Vendor and partner management
• Financial and cost management

Desirable 

• Change leadership and business transformation capability
• Process optimisation and automation mindset
• Data-driven decision-making
• Negotiation and influencing skills

Qualification and Experience

• Degree (or equivalent) in Information Technology, Computer Science, or degree in Pharmacy with extensive IT related experience in healthcare systems
• Project management certification (e.g., PMP, Agile) (Desirable)
• 3 years’ experience in enterprise IT environments, with significant exposure to Healthcare IT systems
• Experience on collaborating with technical teams (developers, architects, functional leads)
• Experience in participating in delivering large-scale IT projects and system transformations
• Retail, healthcare, or omnichannel business analytics experience (Desirable
• Knowledge of AI ethics, governance, and responsible deployment (Desirable)

Essential Competencies

• Deciding and Initiating Action
• Leading and Supervising
• Applying Expertise and Technology
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Adapting and Responding to Change
• Presenting and Communicating Information