Technical Training Consultant at Core Group

Overview of the Role

•  We are looking for a passionate and skilled technical support consultant to lead the development and certification journey of our technical teams.
• This role goes beyond classroom instruction—it is about enabling excellence.
• You will mentor, coach, and guide support staff through every stage of their learning pathway, from onboarding to Apple certification.
•  You’ll be the central figure in ensuring that each technician is not only trained but transformed—with the knowledge, confidence, and skills required to become an Apple-certified professional and a leader in customer support.

Responsibilities

Learning Delivery & Facilitation

• Facilitate engaging and interactive training sessions aligned with Apple curriculum and internal standards.
• Deliver technical training programs across key areas such as iOS/iPadOS, macOS, diagnostics, device setup, MDM, and troubleshooting workflows.
• Adjust training techniques to match diverse learner styles and paces.

Mentorship & Learner Development

• Serve as a mentor and guide, actively supporting learners through their certification journey.
• Conduct regular meetings with store managers, regional technical managers and other team facilitators to assess progress, build confidence, and remove obstacles.
• Inspire a culture of curiosity, mastery, and peer learning among technical teams.

Certification Journey Ownership

• Manage the end-to-end certification process for each learner, from registration to exam readiness.
• Monitor learner progress, track milestones, and implement tailored interventions where needed.
• Prepare learners for official Apple exams through mock assessments, knowledge checks, and exam-readiness reviews.

Program Management

• Maintain up-to-date training records, learner portfolios, and performance metrics.
• Continuously refine and evolve the technical training program based on feedback, performance data, and updates from Apple.
• Collaborate with store managers and technical leads to align training schedules and staffing needs.

Quality & Impact

• Ensure training delivery meets the highest standard of accuracy, clarity, and Apple-approved methodology.
• Track learner performance improvements post-training and measure the impact on customer experience.
• Actively contribute to the evolution of training materials and learner experience design.

Key Requirements

 Qualifications

• Relevant technical qualification or Apple Certified Support Professional certification (preferred).

Technical Skills

• Deep understanding of Apple operating systems, device setup, diagnostics, and user support.
• Familiarity with Apple’s certification structure and training portals.
• Strong grasp of troubleshooting workflows for iOS, iPadOS, and macOS.

Soft Skills

• Empathetic mentor with a genuine passion for developing others.
• Strong communicator, able to make complex topics clear and engaging.
• Highly organized, self-directed, and proactive in managing learner journeys.
• Confident presenter with natural facilitation skills and a professional demeanor.

What Success Looks Like

• Every technician under your guidance becomes a confident, certified Apple support professional.
• Learners feel supported, inspired, and capable throughout their training journey.
• Your training sessions are rated as high-impact and highly engaging by participants.
• Certification rates increase across the business, along with technical excellence on the floor