Technician (East Rand) - G4S Deposita - South Africa at G4S

• Reporting to the Operations Support Manager, this role is responsible for installing, repair and maintaining ABM’s and docking stations.
• The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which technical support plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

Role Responsibility

• Installations and Maintenance of ABM’s
• Install new ABM’s on customer premises
• De Install machines on Customer promises
• Maintain ABM’s and installing new modifications
• Provide training to the customer on installed ABM
• Assist technicians telephonically or physically to fix problems they are unable to
• Maintain and Install docking stations

Provide efficient customer service

• Collect faulty canisters from the cash centre for repair by the workshop
• Perform spot fixing on sites instead of swopping ABM’s
• Ensure that technical call-outs are attended to within the time limits of the SLA

The Ideal Candidate

• Grade 12
• 1 year technician experience
• Valid Drivers Licence

Knowledge, Skills And Attributes

• Customer Service and liaison
• Sale and Marketing
• Cash Operations
• Computer literacy
• Communication (written and verbal)
• Sharing and cooperating
• Customer Thinking
• Problem Solving
• Product and Technical Skills
• Work under pressure
• Dealing with changing circumstances
• Attention to detail
• Delivering great customer service