Technician: Fibre Operations - Port Elizabeth at Liquid Intelligent Technologies

Role Purpose

To execute maintenance, repairs and fault finding on the LTSA managed fibre networks to ensure continuous service and network uptime in line with customer Service Level Agreements.

Role Description

• Maintenance and management of the Liquid SA fibre assets: All fibre routes in allocated maintenance area. Customer fibre maintenance (FSN and TFR fibre on the railway servitudes24 Hour standby to manage after hour repair work as required on the all fibre routes. Shift work to ensure 100% support over 24-hour day. Ensure repairs are carried out in the most economical way to keep the integrity of the route.Co-ordination of planned work. Update all records on stock in the warehouse. Conduct monthly route patrols. Adhere to LTSA and Customer Health & Safety requirements.
• Complete Health & Safety audits together with Liquid Health & Safety departments to ensure compliance requirements. Accurate analysis and approval of all fibre test results. Communicate with various stakeholders on the progress of repairs or maintenance to track progress against required LTSA standard and/or SLAs.Manage and restock of “bakkie” maintenance materials. Assist with activities in other Technology areas as and when required (IP, Voice, Transmission and Facilities).
• Maintain and update all fibre records. Identify, rectify and manage quality related problems that arise during any fibre maintenance activity. Maintain and manage all test equipment issued - Calibrated and good working condition. Conduct network audits where required. Maintain quality of work in LTSA Network. Respond timeously to call outs ensuring minimal downtime and adherence to Mean time to Repair rate (MTTR).
• Complete work thoroughly, accurately and according to specifications. Record all activities accurately and maintain records to ensure validity and reliability. Complete Root Cause Analysis reports on completion of fibre repairs. Complete accurate break reports. Comply with all policies and processes. Advise & suggest on continuous improvements.

Requirements

• Grade 12: Essential
• Certificate or equivalent experience in metro fibre maintenance/operations:Essential
• FOA (Fibre Optic Association) certification: Desirable
• 3 years Knowledge and experience on fibre optic cable maintenance practices and standards:Essential
• 3 years' Experience in a Telecommunications environment, preferably in a metro fibre environment:Essential