Current Vacancies at Liquid Intelligent Technologies

Role Purpose

As a Specialist: Senior C2 Account Manager (GCS) you will have the opportunity to drive digital technology transformation in partnership with your customer, to achieve both Liquid C2 Direct and customer business outcomes. Leveraging your large, multi-functional team across the breadth of the Liquid C2 solutions portfolio, engage at the most senior levels of your customer and bring industry-relevant solutions to help the customer adopt and embrace digital technologies. With a proven history of driving growth in market share, achieving sales targets, customer obsession, and partner collaboration, this role will give the opportunity to leverage your extensive customer network and sales experience to execute against your customer’s account plan.

Role Description

• Customer Advocate – Develops and oversees the execution of account plan(s) to ensure Liquid C2 revenue targets and customer outcomes are met. Engages with internal and external stakeholders on business planning, to promote mutually beneficial customer digital transformation strategies. 
• Orchestrate full customer team across all areas of Liquid C2 to ensure we are focused on delivering customer outcomes across the customer lifecycle to build deep trust with Liquid C2. 
• Industry Relevant Trusted Seller – Proactively develops a strong understanding of the customer’s business, industry priorities to drive new business opportunities/ drive growth/net new business. Advocates on behalf of the customer internally, ensuring requests and needs of assigned accounts are being addressed. 
• Deliver Sales Excellence – Leads and orchestrates extended virtual teams across our solution areas to consistently achieve growth in revenue & market share. 
• Industry Knowledge – Builds and maintains a strong knowledge of customers’ industry, associated business strategy, and key industry partners and solutions. Gains deeper insights and knowledge through direct engagement in their customers’ business and operations.

Requirements

• Relevant 3-year degree: Essential
• At least 3 years pre-sales experience in selling cloud solutions: Essential

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Role Purpose

The Cloud Delivery Engineer’s primary responsibility is to help deploy and support customers who subscribe to our GCP services. They will need to be customer-focused, enthusiastic and have excellent IT technical support skills, with a calm and reassuring manner and strong attention to detail. Working with our Cloud Solutions Architects who design the Cloud solutions, Cloud Delivery Engineers need to have a firm understanding of all the technologies being deployed and the ability to implement the proposed solution working in a project team and overseen by the Service Delivery Manager and Cloud Projects Manager.The Cloud Delivery Engineer will be involved throughout the client engagement process, from initial scoping and surveys, through project implementation and delivery, and if required for ongoing support and maintenance of the customer environment.

Role Description

• Manage the assurance of GCP services through / by: -Ensuring a high-resolution efficiency for incidents.Maintain architecture deployment standards,Comply with all Process, Patch Management, Change Process, for any deployed and managed Cloud services.Provide yearly inputs for process reviews.Produce reports to measure compliance to SLA and MTTR for customer managed cloud services.Conduct customer cloud readiness assessments and reports the outcome.Deploy customer solutions based on best practices including migrations, cloud networking and new set-ups.
• Cloud services implementation, testing and acceptance for customer projects.Cloud services support and maintenance to support internal process and/or customer service level agreements.Monitor resources, networks, security, IaaS, PaaS, SaaS Cloud services implementation, testing and acceptance for customer projects.Work with third-parties including vendor support, billing and troubleshooting.
• Support non-standard/complex solutions - Cross functional engagements, Sales support, Service Desk, Products, Bid Office & engagement with Engineering. Training for sales, customer employees and product teams. Assist with technology selection and vendor selection for product management/ideation.
• Leading the implementation and deployment team and providing technical insight and resolving technical dependencies and escalates where necessary. Following through on the delivery of all Cloud services implementation steps, with clear reporting and project tracking to the team and Customer. Maintaining Cloud services along agreed best practices and Service Level Agreements. Maintaining an up-to-date skillset that translates into secure, practical implementations and service delivery for projects.

Requirements

• Associate cloud engineer 
• Google professional certifications:Essential
• AZ - 900
• AWS Cloud Practitioner:Desirable
• Degree in IT or Engineering related field and Post-Graduate: Desirable

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Role Purpose

As a Specialist: Senior C2 Account Manager (GWS) you will have the opportunity to drive digital technology transformation in partnership with your customer, to achieve both Liquid C2 Direct and customer business outcomes. Leveraging your large, multi-functional team across the breadth of the Liquid C2 solutions portfolio, engage at the most senior levels of your customer and bring industry-relevant solutions to help the customer adopt and embrace digital technologies.With a proven history of driving growth in market share, achieving sales targets, customer obsession, and partner collaboration, this role will give the opportunity to leverage your extensive customer network and sales experience to execute against your customer’s account plan.

Role Description

• Customer Advocate – Develops and oversees the execution of account plan(s) to ensure Liquid C2 revenue targets and customer outcomes are met. Engages with internal and external stakeholders on business planning, to promote mutually beneficial customer digital transformation strategies. 
• Orchestrate full customer team across all areas of Liquid C2 to ensure we are focused on delivering customer outcomes across the customer lifecycle to build deep trust with Liquid C2. 
• Industry Relevant Trusted Seller – Proactively develops a strong understanding of the customer’s business, industry priorities to drive new business opportunities/ drive growth/net new business. Advocates on behalf of the customer internally, ensuring requests and needs of assigned accounts are being addressed. 
• Deliver Sales Excellence – Leads and orchestrates extended virtual teams across our solution areas to consistently achieve growth in revenue & market share.
• Industry Knowledge – Builds and maintains a strong knowledge of customers’ industry, associated business strategy, and key industry partners and solutions. Gains deeper insights and knowledge through direct engagement in their customers’ business and operations.

Requirements

• Relevant 3-year degree: Essential
• At least 3 years pre-sales experience in selling cloud solutions: Essential

go to method of application »

Role Purpose

As a Specialist: Senior C2 Account Manager (GCP) you will have the opportunity to drive digital technology transformation in partnership with your customer, to achieve both Liquid C2 Direct and customer business outcomes. Leveraging your large, multi-functional team across the breadth of the Liquid C2 solutions portfolio, engage at the most senior levels of your customer and bring industry-relevant solutions to help the customer adopt and embrace digital technologies. With a proven history of driving growth in market share, achieving sales targets, customer obsession, and partner collaboration, this role will give the opportunity to leverage your extensive customer network and sales experience to execute against your customer’s account plan.

Role Description

• Customer Advocate – Develops and oversees the execution of account plan(s) to ensure Liquid C2 revenue targets and customer outcomes are met. Engages with internal and external stakeholders on business planning, to promote mutually beneficial customer digital transformation strategies.   
• Orchestrate full customer team across all areas of Liquid C2 to ensure we are focused on delivering customer outcomes across the customer lifecycle to build deep trust with Liquid C2. 
• Industry Relevant Trusted Seller – Proactively develops a strong understanding of the customer’s business, industry priorities to drive new business opportunities/ drive growth/net new business. Advocates on behalf of the customer internally, ensuring requests and needs of assigned accounts are being addressed. 
• Deliver Sales Excellence – Leads and orchestrates extended virtual teams across our solution areas to consistently achieve growth in revenue & market share.  
• Industry Knowledge – Builds and maintains a strong knowledge of customers’ industry, associated business strategy, and key industry partners and solutions. Gains deeper insights and knowledge through direct engagement in their customers’ business and operations.

Requirements

• Relevant 3-year degree: Essential
• At least 3 years pre-sales experience in selling cloud solutions: Essential

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Role Purpose

This role is responsible for the overall management of all LITSA Customer, Network & Service management, quality, and reporting.The role manages the people, processes and tools required to maintain Network and Services availability and quality according to agreed KPI. This includes oversight and management of outsourced Network Operation Centre services delivered form Liquid Networks Pune.Executive will implement technology and network strategy devised by GCTO and CTO. Executive will be responsible for implementation of processes and tools required to support new products and services as may be introduced.

Role Description

• Develop, review and revise service assurance processes to align with internationally recognised standards such as eTOM & ITIL.Implement best practices for network monitoring, surveillance and problem reporting allowing for proactive management of the network.Develop reporting processes and methodologies that provide accurate insight on network and service performance, quality, and availability.Work with Group Engineering to leverage systems and tools to automate identification of service impacting network faults.Manage quality and MTTR of trouble tickets managed by the Network Operations Centre and LITSA Operations.Manage 3rd party OEM and offnet provider service level agreements.Manage escalations process internally and externally to meet agreed KPI.
• Ensure processes are in place to identify and manage critical network issues impacting a high number of services or a large geographic area. Manage critical incidents, coordinating recovery actions with other Executives and managing information flow to customer value managers and customer contact centre.Ensure impacted business segments are notified in a timely and appropriate manner with initial impact analysis and appropriate updates.Review and approve root cause analysis for all critical events on the Network to ensure systems are developed and put in place to prevent or mitigate their reoccurrence.Identify network improvement initiatives and drive implementation with Engineering and Operations Executives to improve network and service resilience.
• Ensure NOC and customer contact centre are adhering to agreed processes, procedures, and SLA.Review and align structure, skills, and tooling to the needs of LITSA and its customers.Implement improvement initiatives as required to increase customer NPS and CSAT scores.Ensure NOC is aligned to the requirements of the LITSA business units across all functional areas.Manage quality of customer interactions, feedback, and escalations.Implement and maintain measures to improve first time resolution and non-occurrence of customer issues.
• OPEX: Plan and manage the expenditures and costs against delivered and realized benefits. Ensure spend is within the planned AOP.CAPEX: Plan and manage the expenditures and costs against delivered and realized technical or strategic benefits.  spend is within the planned AOP.Ensure technical motivations, PR/PO approvals and GRN completions are completed on time.Preparation and Management of Annual Operational and Capital Budgets to meet strategic objectives of the department.Ensure costs for area of accountability are managed appropriately and contained within agreed budget, variances accounted for and justified. Continuous review of costs and benefits.
• Ensure that all human resources are appropriately managed in terms of performance and development including performance management and career development initiatives.Management of relationships between line of business and the various business partners to deliver superior service.Lead interactions with internal and external auditors to deliver on favourable outcomes.Manage staff to achieve the overall departmental objectives.Mentoring (including training thereof) of all direct reports in line with their performance management objectives.Manage costs associated with staff such as overtime, allowances, leave and training, to ensure they meet requirements set out in policy as well as those directed in order to meet organizational objectives.

Requirements

• Bachelor’s degree in engineering/ B, Tech/ Technologist/NQF Level 6 or 7: Essential
• Technical certification(s): Essential
• eTOM or ITIL Certification: Desirable
• 10 years Telecoms network and service management in a similar Business or Industry, preferably managing a Network Operations Centre: Essential
• 10 years' Experience managing people, staff development and performance management to achieve targets: Essential
• 10 years' Experience in service management, with progressively increasing levels of responsibility: Essential.
• 10 years Leadership Skills: Candidate should have strong leadership skills and the ability to motivate and manage a team, as well as the ability to communicate effectively with stakeholders at all levels of the organization: Essential.

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Role Purpose

To execute maintenance, repairs and fault finding on the LTSA managed fibre networks to ensure continuous service and network uptime in line with customer Service Level Agreements.

Role Description

• Maintenance and management of the Liquid SA fibre assets: All fibre routes in allocated maintenance area. Customer fibre maintenance (FSN and TFR fibre on the railway servitudes24 Hour standby to manage after hour repair work as required on the all fibre routes. Shift work to ensure 100% support over 24-hour day. Ensure repairs are carried out in the most economical way to keep the integrity of the route.Co-ordination of planned work. Update all records on stock in the warehouse. Conduct monthly route patrols. Adhere to LTSA and Customer Health & Safety requirements.
• Complete Health & Safety audits together with Liquid Health & Safety departments to ensure compliance requirements. Accurate analysis and approval of all fibre test results. Communicate with various stakeholders on the progress of repairs or maintenance to track progress against required LTSA standard and/or SLAs.Manage and restock of “bakkie” maintenance materials. Assist with activities in other Technology areas as and when required (IP, Voice, Transmission and Facilities).
• Maintain and update all fibre records. Identify, rectify and manage quality related problems that arise during any fibre maintenance activity. Maintain and manage all test equipment issued - Calibrated and good working condition. Conduct network audits where required. Maintain quality of work in LTSA Network. Respond timeously to call outs ensuring minimal downtime and adherence to Mean time to Repair rate (MTTR).
• Complete work thoroughly, accurately and according to specifications. Record all activities accurately and maintain records to ensure validity and reliability. Complete Root Cause Analysis reports on completion of fibre repairs. Complete accurate break reports. Comply with all policies and processes. Advise & suggest on continuous improvements.

Requirements

• Grade 12: Essential
• Certificate or equivalent experience in metro fibre maintenance/operations:Essential
• FOA (Fibre Optic Association) certification: Desirable
• 3 years Knowledge and experience on fibre optic cable maintenance practices and standards:Essential
• 3 years' Experience in a Telecommunications environment, preferably in a metro fibre environment:Essential

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Description

The primary purpose is to act as a supporting function to the ADC Security Manager. The Specialist: Regional Security will be responsible for enforcing site specific security measures and ensuring that such meets security policies and standards, including but not limited to enforcement of physical security and protection of Africa Data Centres assets, personnel, perimeters, buildings, visitors, customers, etc.

Key Performance Area

Physical Security Operations

• Enforce access control procedures and ensure effective access control management of staff members, visitors, customers, contractors, etc.
• Ensure effective and optimal operation of CCTV system, alarm monitoring system, access control system and key management system by conducting daily checks.
• Conducting site walks to ensure optimal security readiness and identify any potential threats to the overall security posture of the facility

Physical Security Quality Assurance

• Ensure continuous improvement and provide support to reach key deliverables on physical security operational issues.
• Conduct daily site walks and ensure security posture on facility remains intact.

Physical Security Risk Management

• Conducting SWOT (strengths, weakness, opportunities, threats) analysis to effectively test the physical security controls within all ADC facilities. This consists of the identification of strengths and weakness which is internal factors that can be controlled, and opportunities and threats are external factors which provides a platform for continuous improvement.

Physical Security Controls

• To conduct monthly security quality audits and ensure that scores achieve a minimum of 95
• Continuous basis with Security Manager and onsite security service provider coordination of all security related matters

Requirements

Formal Qualifications Required

• PSIRA Grades A or equivalent
• Matric/Grade 12

Job Related Experience Required

• Minimum 4 years' experience: Working knowledge and understanding of PSIRA Act or equivalent
• Minimum 4 years experience: Working knowledge and understanding of Security Rules & Regulations
• Experience in investigating and where appropriate implement punitive actions
• Experience in in initiating criminal procedures against perpetrators and willing to testify in court of law