Technician (Midrand) at Mustek Limited

Job Purpose:

• The technician is responsible for the fault finding and repair of high-end Notebook products E.G. Gaming Notebooks as well as supplier liaison with Mustek OEM’s.

Responsibilities:

Technical Service

• To diagnose and repair Notebooks of particular discipline and all other products allocated for repair from time to time.
• To run diagnostic reports to confirm the quality of repairs or the fault is resolved.
• Troubleshoot hardware and software problems
• Act as a technical resource to assist users with resolving computer issue where needed
• Keep within 100% of antistatic rules and regulations for the production environment

Customer Satisfaction

• Complete 6 repairs per day according to specific discipline.
• Maintain work rate at above 90% of SLA as per the described SLA for the product.
• Maintaining a rework rate of below 3% within a 90-day period between barcodes
• Answer tickets and emails pertaining to users’ computer problems

Housekeeping

• Keep work areas clean at all times

OHS and ISO

• Ensure compliance with environmental, OHS and safety, including quality standards set forth by the Company and PPE regulations

Qualification and Experience:

• Matric
• CompTIA A+ and/or Microsoft certification
• CompTIA N+ Certification
• 6 Year experience in notebook including High-end Notebooks
• General repair experience and vendor management will be an advantage

Skills and Knowledge:

• Quality awareness and customer focus
• Knowledge of product specifications
• Good understanding of the troubleshooting process
• Operating systems
• Self-motivated
• Organisational skills
• Able to function under pressure
• Contribution to team success
• Time management
• Good verbal and written communication skills
• Communication skills, with excellent telephone manner and e-mail etiquette
• Technical hands-on repair skills in terms of notebooks
• Tool use proficiency
• Installation of software and operating systems
• Problem solving skills