Vacant Jobs at Mustek Limited

Job Purpose:

• The Technician is responsible for servicing, testing and repair of products over a different range of products like printers and networking devices and/or other related equipment and components depending on the requirements of the position. The technician also provides technical support to customers relevant to the specific area/discipline.

Responsibilities:

• Technician Service
• Follow the correct test process on all brands

Customer Satisfaction

• Maintain work rate at above 90% of SLA (with 3 business days)
• Maintaining rework rate of below 2% within a 90 day period between barcodes (service on printers will be excluded except if bad workmanship)
• The notes on the job must be always updated
• Accept repair on the ERP immediately after removing the item from the customer store.
• Have no test stock outstanding for more than 2 business days
• Provide customer support, either telephonic or at the front desk

General

• Assist in receiving and booking in of stock.
• Assist in dispatching stock.
• Contributes to team effort by accomplishing related results as needed.
• Provide customer support, either telephonic or at the front desk.

OHS, ISO and legal requirements

• Ensure compliance with environmental, OHS and safety including quality standards set forth by the company, PPE regulations, legislation and policy requirements.

Housekeeping

• Keep work areas clean at all time

General

• Documents actions by completing production and quality forms
• Contribute to team effort by accomplishing related results as needed.
• Provide customer support, either telephonic or at the front desk.

Qualification and Experience:

• Matric
• Comptia A+ (Must)
• Comptia N+ (Must)
• 2 Years experience as repairs technician
• Driver’s license

Skills and Knowledge:

• Good knowledge of general administrative and internal processes
• Knowledge of ICT industry
• Basic computer literacy especially in Microsoft applications skills
• Problem solving skills (analytical)
• Good communication skills (verbal and written)
• Technical skills and problem analysis
• Self-motivated
• Organisational skills
• Able to function under pressure
• Contribution to team success
• Quality awareness and customer focus
• Attention to detail
• Analysis
• Problem solving

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Job Purpose:

• The technician is responsible for the fault finding and repair of high-end Notebook products E.G. Gaming Notebooks as well as supplier liaison with Mustek OEM’s.

Responsibilities:

Technical Service

• To diagnose and repair Notebooks of particular discipline and all other products allocated for repair from time to time.
• To run diagnostic reports to confirm the quality of repairs or the fault is resolved.
• Troubleshoot hardware and software problems
• Act as a technical resource to assist users with resolving computer issue where needed
• Keep within 100% of antistatic rules and regulations for the production environment

Customer Satisfaction

• Complete 6 repairs per day according to specific discipline.
• Maintain work rate at above 90% of SLA as per the described SLA for the product.
• Maintaining a rework rate of below 3% within a 90-day period between barcodes
• Answer tickets and emails pertaining to users’ computer problems

Housekeeping

• Keep work areas clean at all times

OHS and ISO

• Ensure compliance with environmental, OHS and safety, including quality standards set forth by the Company and PPE regulations

Qualification and Experience:

• Matric
• CompTIA A+ and/or Microsoft certification
• CompTIA N+ Certification
• 6 Year experience in notebook including High-end Notebooks
• General repair experience and vendor management will be an advantage

Skills and Knowledge:

• Quality awareness and customer focus
• Knowledge of product specifications
• Good understanding of the troubleshooting process
• Operating systems
• Self-motivated
• Organisational skills
• Able to function under pressure
• Contribution to team success
• Time management
• Good verbal and written communication skills
• Communication skills, with excellent telephone manner and e-mail etiquette
• Technical hands-on repair skills in terms of notebooks
• Tool use proficiency
• Installation of software and operating systems
• Problem solving skills