Technician: Printers (Cape Town) at Mustek Limited

Job Purpose:

• The Printer Technician is primarily responsible for servicing, maintaining, testing and repairing printers, in house and on-site. The Printer Technician also provides printer related technical support to customers on-site, over the phone or at the front desk. As and when necessary the Printer Technician assists with general technical repairs.

Responsibilities:

• Complete optimum number of printers per day according to specific discipline. Keep to a minimum of 4 completed jobs per day.
• Complete work within turnaround time of two days.
• Maintain work rate at above 90% of SLA.
• Maintaining a rework rate of below 3%.
• Follow the correct test process for international brands.
• Log test results on the server (where needed).
• Accept repairs on Studio immediately after removing the item from the customer store.
• Follow up with clients awaiting feedback and update the notes on studio. Update the client on the job progress.
• Return 100% of test stock to service stores within 2 days of receipt.
• Capture maintenance 77 report for every printer.

Requirements

Qualifications and Experience:

• Matric
• CompTIA A+
• N+ (Preferred)
• 2 years’ experience in technical repairs (printers) and customer service preferred
• Driver’s License (Preferred)

Skills and Knowledge:

• Good knowledge of internal quality procedures
• Knowledge of ICT industry, especially printers
• Product offering software and hardware technical knowledge
• Computer literacy especially in Microsoft applications skills
• Technical skills
• Problem solving skills (analytical)
• Good communication skills (verbal and written)