Current Opportunities at Mustek Limited

Job Purpose:

• To assist the Huawei Enterprise Team in growing business and opportunities by e.g., designing solutions based on the clients’ requirements, assisting with the tender processes and providing support (internal and external) to Huawei Enterprise customers, etc.

Responsibilities:

• To assist the Huawei Enterprise Team in growing the run–rate business on the Huawei Enterprise Portfolio.
• Design solutions based on the clients’ requirements.
• Assist with the tender processes.
• Conduct demos and POC on Huawei products.
• Assisting with some credits.
• Deliver Proof of Concepts (POC) follow up on POC and get required documentation from clients so we can claim rebates.
• Monitor accurate and correct delivery of products sold (AM and logistics internal and Huawei).
• Ensuring quality of service by developing a thorough and detailed knowledge of pre-sales technical specifications around area of work.
• Ensure pipeline document up to date 24/7.
• Provide back order feedback.
• Respond timeously to Huawei Enterprise quotes.
• Maintenance/EOM discussions with partners.
• Attending necessary training to upskill and maintaining certifications annually.
• Assisting during customers and staff training when necessary.
• Assisting with growing Huawei Enterprise division.
• Promote incentives to partners.
• Internal and external training.
• Regional travel when and if required.
• Afterhours access and work when and if required.

Requirements

Qualification and Experience:

• Matric or Grade 12
• Tertiary commerce qualification would be advantageous
• Required to be pre-sales and sales certified within relevant Huawei product portfolio pertinent to position and more
• 2 years experience within distribution channel and equivalent vendor specific

Skills and Knowledge:

• Project Management
• Marketing principles
• Customer service
• Internal process and procedure/policy
• Problem solving/analytic skills
• Administration skills (e.g., Microsoft Office)
• Verbal and written communication skills
• People and customer management skills
• Conflict management skills
• Networking skills
• Communication skills
• Evaluative skills
• Customer relations skills
• Numerical skills 
• Information processing skills
• Relationship building skills
• Influencing/persuasion skills
• Negotiation skills
• Organisational skills
• Delegation skills
• Presentation/public speaking
• Attentiveness
• Deductive reasoning skills
• Comprehension skills
• Creative skills/idea generation skills

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Job Purpose:

• The Pre-technical Sales position provides pre-sales technical support to customers relevant to the sustainable energy as well as assisting sales department with related enquiries. The Pre-Technical Sales will also be responsible for confirming specifications on, inverters, batteries, solar panels and various accessories in the Sustainable Energy portfolio. Update specifications sheets and user manuals. Help present training to the sales force on the Sustainable Energy portfolio and attend various shows.

Responsibilities:

• Consult effectively on specific products and help with Bill of Materials for solar options based on the client’s requirements.
• Visit local suppliers to discuss improvements or accompany external sales executives on visits to clients with the purpose of presenting/demonstrating specific products.
• Conduct demonstrations or training of products and features in-house
• Keep abreast of latest developments within product range
• Provide pre-sales customer technical support, either via e-mail, telephonic or at the front desk.
• Complete Bill of Materials for pre-sales queries
• Maintain specification sheets on the various products
• Ensure various items, communication cables, power cables are still correct interface between products.
• Maintain a close relationship to service department to ensure failure rate remains low.
• Communications with suppliers for technical support and additional information.
• Follow up with clients awaiting feedback and updates on pre-technical sales queries.
• Help maintain demo stock list and is returned when complete.
• Communicate with clients in a friendly and professional manner as representative of Mustek.
• Maintain a professional image with the necessary attention to being clean and neatly dressed.
• Contributes to team effort by accomplishing departmental targets.
• Make recommendations to direct superior in terms of growth, better customer service, etc.
• Comply to all quality, information security, legislative and company policy requirements.

Requirements

Qualification and Experience:

• Matric
• Electrical Engineering N6 / Bachelor of Technology or similar Electrical / Mechanical Qualifications 
• 5 years’ related experience in electrical industry

Skills and Knowledge:

• Solar installation experience
• Experience in working with batteries. Lead acid as well as lithium
• Understanding of the basic principles of lithium batteries, BMS limitations and BMS communication
• Driver’s licens
• Understanding of electrical regulations such as the South African National Standards (SANS 10142-1 (Edition 2)
• Knowledge of electrical / renewable industry
• Product offering software and hardware technical knowledge
• Computer literacy especially in Microsoft applications skills
• Understand various Sustainable Energy Systems
• Self-motivated
• Time Management
• Able to function under pressure
• Contribution to team success
• Quality awareness and customer focus
• Attention to detail

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Job Purpose:

• To provide a professional, efficient and effective driving and delivery service to support the general functioning of the organisation.

Responsibilities:

Drivers Duties 

• Communicate delivery delays/non deliveries to appropriate salesperson via email and integrate these into the work schedule and daily activities.
• Liaising with sales re: correct end user contact numbers.
• Ensure no speeding fines or other traffic regulation contraventions.
• Maintain professional and courteous conduct on the roads always.
• Maintain professional, courteous and friendly interface with visitors/clients always
• Make deliveries timeously and record them in a trip sheet.
• Maintain vehicle in a clean, neat and presentable condition on a weekly basis upon instruction.
• Maintain vehicle logbook.
• Ensure vehicles are checked each time before use according to vehicle check list and report any damage or concerns immediately.
• Calling and arranging with all POD customers.
• Planning the delivery run and completing the delivery schedule.
• Working with the sharing driver to spilt and set out the daily run.
• Carry out any urgent collections and deliveries when instructed.
• Carry out any special deliveries and collections when instructed.
• Working with the Co-driver when loading the vehicle in dispatch and off loading the vehicle at customers.
• Reading and responding to emails.
• Handing daily paper work to accounts.

Requirements

Qualifications and Experience:

• Matric
• Valid Driver’s Code 10 license with PDP
• 5 years' experience as a driver in corporate environment

Skills and Knowledge:

• Basic knowledge of general administrative processes
• Good understanding of organisational structure
• Good knowledge of facility layout
• Good knowledge of routes, related business places and locality
• Good communication
• Good people skills
• Valid Code 08 driver’s license
• Good driving skills

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Job Purpose:

• Prepares, posts, verifies, and records customer transactions related to accounts receivable. Submits invoices, PODs & statements to customers. Maintains and updates customer files, including name or address changes, mergers, or mailing attentions. Obtains revenue and complete receivable transactions. Perform routine clerical, bookkeeping, accounting, and administrative work to accomplish the financial functions of the company.

Responsibilities:

Accounts Receivable

• Prepares work to be accomplished by gathering and sorting documents and related information.
• Obtains revenue by verifying transaction information; computing charges and refunds; preparing and mailing invoices; identifying delinquent accounts and insufficient payments.
• Collects revenue by reminding delinquent accounts; notifying customers of overdue payments.
• Prepares financial reports by collecting, analysing, and summarizing account information and trends.
• Maintains accounting ledgers by posting account transactions.
• Verifies accounts by reconciling statements and transactions.
• Resolves account discrepancies by investigating documentation; issuing stop payments, payments, or adjustments.
• Maintains financial security by following internal accounting controls.
• Maintains financial historical records by filing accounting documents.
• Contributes to team effort by accomplishing related results as needed.

Requirements
Qualifications and Experience:

• Matric
• Degree in Business Administration, Finance, Accounting or a closely related field
• Minimum 3 years’ experience in accounts receivable position

Skills and Knowledge:

• Basics of financial management principles
• Accounts payable functions
• Budgetary, accounting, and reporting systems
• Computers and electronic data processing
• Good working knowledge of Microsoft Office
• Accounting principles and practices
• Good computer literacy in Microsoft applications especially Excel
• Good administrative skills
• Good written and verbal communication skills
• Ability to operate the necessary tools and equipment
• Ability to establish and maintain effective working relationships
• A high degree of accuracy
• Great attention to detail
• Strong customer service skills
• Strong accounts receivable reconciliation experience
• Ability to calculate and manage accounting figures
• Excellent reconciliation skills

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Job Purpose:

• To meticulously oversee the Incoming, Outgoing, Replenishment & Maintenance of KZN Stock.

Responsibilities:

Stock Handling

• Drawing up of the stock count sheets & daily stock counts must be undertaken.
• Stock locations must be periodically checked.
• Stock discrepancies must be addressed daily.
• Report any issues regarding stock discrepancies to the warehouse manager.
• All credits must be reconned to ensure no mistakes were made in the credits process.  Credits must be assessed to ascertain if the stock spreadsheet needs to be updated.
• Cancellations must be overseen & stock spreadsheet adjusted accordingly.
• Drawing up of the truck schedule & recon stock & orders that are coming in.
• Careful monitoring of mails.
• Recon all mails to do with stock & orders.
• Regular generating of stock reports to assess stock health, stock movement & stock aging.
• Findings must be reported to Warehouse Manager as a matter of importance.
• Regular monitoring & ordering in of replenishment stock.

Requirements

Qualifications and Experience:

• Matric
• At least 2-year applicable warehouse/stores experience at a similar level preferred
• Qualification in Inventory Control
• Qualification in the Microsoft Suite

Skills and Knowledge:

• Basic mathematical acumen
• Stock taking
• Health and safety
• Best storage practices to mitigate risk in terms of damage, loss of stock.
• Inventory keeping
• Use of systems and information technology.
• Using information technology (e.g. the company’s in-house supply chain system)
• Teamwork
• Flexibility
• Administrative accuracy
• Good verbal and written communication skills

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Job Purpose:

• Daily assistance to clients paying by card of cash, balancing of cash box and batches of cash intake for the day.

Responsibilities:

• Accurately process cash, debit and credit card transactions.
• Ensure that customers are assisted promptly and efficiently.

Requirements

Qualifications and Experience:

• Matric
• 1 – 2 years Cashier experience

Skills and Knowledge:

• Basic mathematical acumen
• Strong Excel
• Excellent verbal and written communication
• Teamwork
• Flexibility
• Administrative accuracy
• Good verbal and written communication skills
• Attention to detail

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Job Purpose:

• The Printer Technician is primarily responsible for servicing, maintaining, testing and repairing printers, in house and on-site. The Printer Technician also provides printer related technical support to customers on-site, over the phone or at the front desk. As and when necessary the Printer Technician assists with general technical repairs.

Responsibilities:

• Complete optimum number of printers per day according to specific discipline. Keep to a minimum of 4 completed jobs per day.
• Complete work within turnaround time of two days.
• Maintain work rate at above 90% of SLA.
• Maintaining a rework rate of below 3%.
• Follow the correct test process for international brands.
• Log test results on the server (where needed).
• Accept repairs on Studio immediately after removing the item from the customer store.
• Follow up with clients awaiting feedback and update the notes on studio. Update the client on the job progress.
• Return 100% of test stock to service stores within 2 days of receipt.
• Capture maintenance 77 report for every printer.

Requirements

Qualifications and Experience:

• Matric
• CompTIA A+
• N+ (Preferred)
• 2 years’ experience in technical repairs (printers) and customer service preferred
• Driver’s License (Preferred)

Skills and Knowledge:

• Good knowledge of internal quality procedures
• Knowledge of ICT industry, especially printers
• Product offering software and hardware technical knowledge
• Computer literacy especially in Microsoft applications skills
• Technical skills
• Problem solving skills (analytical)
• Good communication skills (verbal and written)