Pre-Technical Sales Support: Sustainable Energy (Cape Town) - Milnerton/Century City at Mustek Limited

Job Purpose:

• The Pre-technical Sales position provides pre-sales technical support to customers relevant to the sustainable energy as well as assisting sales department with related enquiries. The Pre-Technical Sales will also be responsible for confirming specifications on, inverters, batteries, solar panels and various accessories in the Sustainable Energy portfolio. Update specifications sheets and user manuals. Help present training to the sales force on the Sustainable Energy portfolio and attend various shows.

Responsibilities:

• Consult effectively on specific products and help with Bill of Materials for solar options based on the client’s requirements.
• Visit local suppliers to discuss improvements or accompany external sales executives on visits to clients with the purpose of presenting/demonstrating specific products.
• Conduct demonstrations or training of products and features in-house
• Keep abreast of latest developments within product range
• Provide pre-sales customer technical support, either via e-mail, telephonic or at the front desk.
• Complete Bill of Materials for pre-sales queries
• Maintain specification sheets on the various products
• Ensure various items, communication cables, power cables are still correct interface between products.
• Maintain a close relationship to service department to ensure failure rate remains low.
• Communications with suppliers for technical support and additional information.
• Follow up with clients awaiting feedback and updates on pre-technical sales queries.
• Help maintain demo stock list and is returned when complete.
• Communicate with clients in a friendly and professional manner as representative of Mustek.
• Maintain a professional image with the necessary attention to being clean and neatly dressed.
• Contributes to team effort by accomplishing departmental targets.
• Make recommendations to direct superior in terms of growth, better customer service, etc.
• Comply to all quality, information security, legislative and company policy requirements.

Requirements

Qualification and Experience:

• Matric
• Electrical Engineering N6 / Bachelor of Technology or similar Electrical / Mechanical Qualifications 
• 5 years’ related experience in electrical industry

Skills and Knowledge:

• Solar installation experience
• Experience in working with batteries. Lead acid as well as lithium
• Understanding of the basic principles of lithium batteries, BMS limitations and BMS communication
• Driver’s licens
• Understanding of electrical regulations such as the South African National Standards (SANS 10142-1 (Edition 2)
• Knowledge of electrical / renewable industry
• Product offering software and hardware technical knowledge
• Computer literacy especially in Microsoft applications skills
• Understand various Sustainable Energy Systems
• Self-motivated
• Time Management
• Able to function under pressure
• Contribution to team success
• Quality awareness and customer focus
• Attention to detail