Technician: Service Wheel Alignment at Motus Aftermarket Parts

Specific Role Responsibilities    
 Wheel Alignment:

• Conduct wheel alignment procedures on variety of vehicles, ensuring accuracy in accordance with manufacturer specifications.
• Utilize laser alignment equipment and computerized systems to diagnose and correct wheel alignment discrepancies.
• Inspect steering and suspension components, making recommendations for repairs or replacements as necessary.

Wheel Fitting:

• Install and fit a wide range of wheels onto vehicles, ensuring proper seating and torque sequence.
• Identify and address any fitment issues, such as offset, bolt pattern, and compatibility with braking systems.
• Utilize tools and equipment to ensure proper tire mounting and balancing processes during wheel fitting.

Wheel Balancing:

• Execute wheel balancing procedures to eliminate vibrations and achieve optimal tire and wheel performance.
• Use computerized and manual wheel balancing machines to identify and rectify imbalances.
• Conduct visual inspections of tire tread and sidewalls for damage, recommending replacements as

Breakdown Handling:

• Respond to wheel or tire-related breakdowns promptly, diagnosing and resolving issues in a timely manner.
• Perform on-site repairs or, if necessary, arrange towing to our service center for more extensive repairs.
• Maintain accurate records of breakdown incidents, intervention steps taken, and recommended preventative measures.

Customer Service:

• Effectively communicate and educate customers on the importance of wheel alignment, fitting, balancing, and tire maintenance.
• Provide accurate estimates for services and ensure transparency in all customer interactions.
• Attend to customer inquiries and demonstrate a proactive approach to meeting their needs and exceeding expectations.

Qualifications and Experience    

• High school diploma or equivalent
• Technical certification or degree in Automotive Services or related field is preferred.
• Minimum of 3 years years of relevant experience as a Technician specializing in wheel alignment, wheel fitting, wheel balancing, and handling breakdowns.
• Valid driver's license.

Skills and Personal Attributes    

• In-depth knowledge of wheel alignment techniques, wheel fitting procedures, and wheel balancing best practices.
• Proficient in using computerized diagnostic and alignment equipment.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently as well as in a team and prioritize tasks effectively.
• Excellent attention to detail and organizational abilities.
• Exceptional customer service and interpersonal skills.
• Physical stamina and ability to lift heavy objects (tires, wheels, etc.