Technology Administrator – Office Automation (Paarl) at Believe Resourcing

Responsibilities:

• Create incoming incident and update client with necessary information
• Update Athena errors and resolutions errors on Service Now
• Manage created incidents according to KPI’s
• Liaise with credit control to release all purchase holds
• Generate quotations for chargeable incidents
• Capture and process required information and documentation for chargeable incidents
• Create and resolve workshop incidents on Service Now
• Process documentation for delivery / collection of equipment
• Filing of all service-related documentation
• Manage and prioritise all major and SLA Clients
• Resolve incidents for HP, Lexmark, Ricoh, and Epson as per prescribed SOP

Requirements:

• Grade 12
• Computer literate
• Customer contact centre experience will be advantageous
• Service Now and Anthena experience will be advantageous

Skills & Attributes:

• Excellent communication skills – written and verbal
• Efficient in both English and Afrikaans – written and verbal
• Professional telephone etiquette
• Strong customer focused
• Ability to work under pressure
• Strong client liaison skills