Operational Intelligence Supervisor (Gauteng) at Smollan

Description

Analysis and Reporting

• Maintenance and Supervision of Adherence to Internal Processes and Procedures
• Operational Supervision and Team Management

Administration

• Operational Excellence and Customer Satisfaction
• Compliance for FM and BA (Daily/Weekly and Monthly)
• Exception Management & coordination of information for Monthly payroll file

Task completion

• Audit compliance
• Call Schedule management
• Insights and reporting based on Capture
• Monthly KPI consolidation and Management

Promoter Master 

• Staff updates and reassignments
• Sales Data Insights and reporting to Field Managers (Applications, KYC and Sales)
• Invoicing Tracking for Fraud & Theft cases

Requirements

• 4-5 years’ experience in a systems/analytical environment. Project Management an advantage||Essential / Minimum|0-5 years|
• Diploma or Degree/NQF level 6 or 7
• Analysis & problem solving
• Leadership skills
• Critical thinking
• Computer literacy - MS office suite
• Communication skills (verbal & written)