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  • Posted: Sep 18, 2025
    Deadline: Sep 26, 2025
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  • Established in South Africa 21 years ago, ASSA ABLOY, South Africa is part of the international Swedish giant, ASSA ABLOY, global specialists in the manufacture and supply of secure, safe and convenient door opening systems and entrance solutions for a wide range of applications. The impressive, state-of-the-art range of locks, keyless locking mechanisms, ...
    Read more about this company

     

    Tele-sales Coordinator (KZN)

    Purpose of Role:

    • We are seeking a motivated and organized Telesales Coordinator to join our sales team.
    • The successful candidate will be responsible for coordinating inbound and outbound telesales activities, supporting the sales team with administrative tasks, and ensuring smooth communication between clients and internal departments.
    • This role plays a key part in driving customer satisfaction and achieving sales targets.

    Responsibilities:

    • Coordinate and manage outbound telesales campaigns to generate leads and close sales.
    • Handle inbound sales inquiries via phone and email.
    • Maintain accurate records of customer interactions and sales progress in CRM systems.
    • Schedule follow-up calls, appointments, and product demonstrations for sales representatives.
    • Provide administrative support to the sales team, including preparing sales reports, presentations, and proposals.
    • Monitor telesales KPIs and report performance to the Sales Manager.
    • Ensure all customer data is updated and maintained according to company policies.
    • Work closely with marketing to align campaigns and promotions with sales strategies.
    • Resolve basic customer issues and escalate complex queries to relevant departments.
    • Train and onboard new telesales agents as needed.

    Professional qualifications/ experience:

    • Proven experience in telesales, telemarketing, or customer service roles.
    • Excellent verbal and written communication skills.
    • Strong interpersonal and organizational abilities.
    • Comfortable working with CRM software and MS Office Suite (Word, Excel, Outlook).
    • Ability to multitask and prioritize in a fast-paced environment.
    • Target-driven and self-motivated with a positive attitude.
    • Grade 12 (Matric)

    Key Competencies:

    • Self-Motivated,
    • High level of Integrity and Ethics,
    • Communication Skills
    • Attentive to detail
    • Proactive and Creativity when it comes to problem solving
    • Good telephone etiquette

    Closing: 26-Sep-2025

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to ASSA ABLOY Group on assaabloy.jobs2web.com to apply

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