Tele-sales Coordinator (KZN) at ASSA ABLOY Group

Purpose of Role:

• We are seeking a motivated and organized Telesales Coordinator to join our sales team.
• The successful candidate will be responsible for coordinating inbound and outbound telesales activities, supporting the sales team with administrative tasks, and ensuring smooth communication between clients and internal departments.
• This role plays a key part in driving customer satisfaction and achieving sales targets.

Responsibilities:

• Coordinate and manage outbound telesales campaigns to generate leads and close sales.
• Handle inbound sales inquiries via phone and email.
• Maintain accurate records of customer interactions and sales progress in CRM systems.
• Schedule follow-up calls, appointments, and product demonstrations for sales representatives.
• Provide administrative support to the sales team, including preparing sales reports, presentations, and proposals.
• Monitor telesales KPIs and report performance to the Sales Manager.
• Ensure all customer data is updated and maintained according to company policies.
• Work closely with marketing to align campaigns and promotions with sales strategies.
• Resolve basic customer issues and escalate complex queries to relevant departments.
• Train and onboard new telesales agents as needed.

Professional qualifications/ experience:

• Proven experience in telesales, telemarketing, or customer service roles.
• Excellent verbal and written communication skills.
• Strong interpersonal and organizational abilities.
• Comfortable working with CRM software and MS Office Suite (Word, Excel, Outlook).
• Ability to multitask and prioritize in a fast-paced environment.
• Target-driven and self-motivated with a positive attitude.
• Grade 12 (Matric)

Key Competencies:

• Self-Motivated,
• High level of Integrity and Ethics,
• Communication Skills
• Attentive to detail
• Proactive and Creativity when it comes to problem solving
• Good telephone etiquette

Closing: 26-Sep-2025