Telemarketer at Scorpion Legal Protection

Key Responsibilities (including, but not limited to the following):

Sales and Target Achievement

• Achieve individual weekly and monthly sales targets.
• Contribute towards team and company sales objectives.
• Work closely with management to monitor and improve performance.
• Effectively manage daily activities to meet sales and proposal targets.

Lead Management and Sales

• Contact and engage prospective members using company-provided leads.
• Market Scorpion products in accordance with approved sales scripts and processes.
• Clearly explain product features, benefits, exclusions, and applicable cover.
• Accurately capture member information and policy details.
• Ensure all required disclosures and declarations are made during the sales process.
• Address customer queries professionally and provide a clear summary at the end of each sales call.

Compliance and Quality Assurance

• Adhere strictly to company policies, sales scripts, and regulatory requirements.
• Treat all customers fairly, professionally, and with respect.
• Maintain accurate records to minimise cancellations, Final Deduction Codes (FDCs), and clawbacks.
• Ensure compliance with POPIA and all relevant legislation.
• Refrain from providing financial advice or conducting financial needs analyses.

Administration and Reporting

• Complete all required reports accurately and within prescribed deadlines.
• Maintain high levels of accuracy, productivity, and professionalism.
• Collaborate effectively with team members and management.

Complaints Management

• Handle customer interactions courteously and professionally.
• Escalate complaints or potential complaints to management immediately.
• Assist with investigations and implement corrective actions where required.

Requirements

MINIMUM CRITERIA AND PRE-REQUISITE COMPETENCIES

Education

• Grade 12 and/or equivalent qualification
• Additional call centre training would be advantageous
• FAIS accreditation will be considered an advantage

Experience 

• Minimum of 1 year’s telemarketing experience.
• Demonstrated ability to consistently meet and exceed sales targets.
• Proven track record of achieving individual and team performance goals.
• Excellent verbal communication, negotiation, and interpersonal skills.
• Professional telephone manner with strong customer engagement and service skills