Telematics/Vehicle Tracking Coordinator at Hello Group

Description    

• As a Telematics Coordinator at Hello Group, the role will be responsible for the effective management and optimization of our bike rental telematics systems. The role will track and monitor rental bikes throughout their rental period, ensuring efficient operations, safeguarding of assets and accurate data management until full payment. 

Duties and Responsibilities    
Key Responsibilities:

• Data Collection and Analysis: Collect and analyse telematics data related to bike rentals, including location tracking and usage patterns to identify trends and improve operational efficiency and asset safety.
• System Maintenance and Troubleshooting: Address technical issues promptly to minimize downtime.
• Reporting and Documentation: Develop comprehensive reports on bike usage. Maintain accurate documentation of telematics system configurations and procedures.
• Compliance and Safety: Ensure all telematics data complies with relevant regulations. Monitor bike usage for safety compliance and implement measures to enhance the security of rental bikes.
• Collaboration and Communication: Work closely with internal teams and external partners to ensure seamless service delivery. Communicate effectively to resolve issues related to bike rentals or telematics systems.
• Be willing and able to work on a rotating shift schedule to ensure 24/7 operational requirements
• Following up on service requests to ensure issues and queries are promptly resolved.

Minimum Requirements    
Skills and Qualifications:

• Strong understanding of vehicle telematics systems, preferably in bikes.
• Excellent analytical skills to interpret data trends.
• Strong communication and interpersonal skills for customer and team interaction.
• Experience with data analysis tools and reporting software.
• Familiarity with telematics software.
• Ability to collaborate in a dynamic team environment.
• High school diploma/equivalent; further education in a relevant field preferred.
• Strong organisational skills with attention to detail and the ability to manage multiple tasks simultaneously.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Deadline:15th March,2026