Latest Jobs at Hello Group

Description    

• Hello Group is seeking to appoint a dedicated Collections & Recoveries Manager who will be responsible for the end-to-end management of rental collections, arrears recovery, and asset repossession across the Hello Rides motorcycle fleet. The role is critical to protecting revenue, managing credit risk, and enforcing contract compliance by combining banking transaction analysis, driver behaviour investigation, telematics data, and direct driver engagement.

Duties and Responsibilities    

• Manage daily and weekly rental collections across multiple delivery platforms
• Monitor expected vs actual collections by driver count, ZAR value, and platform cycles
• Analyse Hello Paisa bank inflows and investigate missing or diverted income
• Work with telematics teams to validate driver activity and trip data
• Engage directly with delinquent drivers and define recovery strategies
• Authorise repossessions and contract terminations when required
• Provide weekly management reports on collections, arrears, and recoveries
• Design and build the collections team, workflows, and KPIs as the business scales

Minimum Requirements    

• Matric / Grade 12
• 5–10 years’ experience in collections, recoveries, or credit control
• Experience in asset-backed lending or vehicle finance recoveries
• Strong ability to analyse transactional and behavioural data

Preferred Qualifications & Experience

• Diploma or Degree in Finance, Business, Credit, or Risk Management
• Experience in fintech, fleet leasing, or rental recoveries
• Prior experience building or leading collections teams

Deadline:12th March,2026

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Overview

• We are looking for an Asset Controller to oversee the lifecycle of IT assets across the organisation. This role ensures IT equipment is properly tracked, maintained, compliant, and cost-effective.

Duties and Responsibilities    
Key Responsibilities

• Manage the full lifecycle of IT assets (procurement, deployment, maintenance, and disposal)
• Maintain accurate IT asset registers, including hardware, licenses, warranties, and locations
• Coordinate ordering, deployment, and asset tracking across all sites
• Manage vendors, contracts, and quotations related to IT assets
• Ensure compliance with internal policies and audit requirements
• Oversee asset movements, refresh cycles, and equipment replacement
• Produce regular asset and inventory reports
• Support IT operations, including loan equipment, printers, and laptop schemes

Minimum Requirements    
Requirements

• Bachelor’s degree in IT, Business, or a related field
• 1–3 years’ experience in IT asset management or IT operations
• Experience with IT asset management tools and tracking systems
• Strong understanding of IT hardware and infrastructure
• Good organisational, documentation, and communication skills
• Ability to work independently and manage multiple priorities

Preferred

• ITIL or Asset Management certification
• Experience with Confluence or similar tools
• Vendor and procurement experience

Personal Attributes

• Detail-oriented and well organised
• Proactive and reliable
• Strong problem-solving skills
• Able to adapt to changing business needs

Deadline:12th March,2026

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Description    

• As a Telematics Coordinator at Hello Group, the role will be responsible for the effective management and optimization of our bike rental telematics systems. The role will track and monitor rental bikes throughout their rental period, ensuring efficient operations, safeguarding of assets and accurate data management until full payment. 

Duties and Responsibilities    
Key Responsibilities:

• Data Collection and Analysis: Collect and analyse telematics data related to bike rentals, including location tracking and usage patterns to identify trends and improve operational efficiency and asset safety.
• System Maintenance and Troubleshooting: Address technical issues promptly to minimize downtime.
• Reporting and Documentation: Develop comprehensive reports on bike usage. Maintain accurate documentation of telematics system configurations and procedures.
• Compliance and Safety: Ensure all telematics data complies with relevant regulations. Monitor bike usage for safety compliance and implement measures to enhance the security of rental bikes.
• Collaboration and Communication: Work closely with internal teams and external partners to ensure seamless service delivery. Communicate effectively to resolve issues related to bike rentals or telematics systems.
• Be willing and able to work on a rotating shift schedule to ensure 24/7 operational requirements
• Following up on service requests to ensure issues and queries are promptly resolved.

Minimum Requirements    
Skills and Qualifications:

• Strong understanding of vehicle telematics systems, preferably in bikes.
• Excellent analytical skills to interpret data trends.
• Strong communication and interpersonal skills for customer and team interaction.
• Experience with data analysis tools and reporting software.
• Familiarity with telematics software.
• Ability to collaborate in a dynamic team environment.
• High school diploma/equivalent; further education in a relevant field preferred.
• Strong organisational skills with attention to detail and the ability to manage multiple tasks simultaneously.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Deadline:15th March,2026

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• Hello Group is seeking to appoint a dedicated Loans Collections Supervisor to supervise and coordinate the collections team in managing delinquent, overdue, and deviating loan accounts, ensuring effective arrears recovery within reasonable periods, and conforming to regulatory requirements and company policies. The role focuses on reducing arrears levels, improving recovery rates, and supporting team performance through coaching, monitoring, and reporting.

Duties and Responsibilities    
Arrears & Collections Management

• Overview of arrears daily
• Database management
• Follow, understand, and interpret arrears from the loan book
• Forecast, read and prevent arrears
• Ensuring loans arrears are within acceptable levels as determined by the business unit
• Supervising seniors and regional managers in their management, pursuit, and collection of loans from merchants
• Monitor and manage loan accounts in arrears across allocated portfolios
• Implement collection strategies to reduce delinquency and improve recovery rates
• Be able to oversee inter-company collaboration to address factors that mitigate arrears
• Review high-risk or escalated accounts and determine appropriate action plans
• Facilitate payment arrangements within delegated authority levels
• Ensure adherence to collections processes, timelines, and escalation protocols

Reporting & Analysis

• Weekly summaries on book value, arrears, and collections reports to be delivered to higher management
• Produce and analyse the arrears and recovery report
• Merchant performance and trends
• Analyse data to pick up merchant trends and behaviour
• Promise-to-pay adherence – following up on commitments made by merchants, and by staff who facilitate a commitment to settle arrears
• Recovery percentages
• Develop reports and reporting tools to assist in the loan recovery process
• Provide management with insights and action plans

 Compliance & Risk

• Ensure compliance with the applicable legislation, policies, and contracts. Eg:
• National Credit Act (NCA)
• Company credit policies
• Data protection and customer conduct standards
• Monitor adherence to ethical and fair collection practices.
• Handle escalated complaints and disputes
• Ensure credit policies and procedures are in order and upheld

Stakeholder Engagement

• Liaise with internal departments (credit, legal, sales, loans team).
• Coordinate with external partners where applicable (debt collectors, legal firms, stakeholders)
• Maintain professional communication with customers.

Minimum Requirements    
Education

Diploma or related qualification in:

• Finance
• Credit Management
• Or related field (advantageous)
• Courses in the management and collection of arrears

Experience & key competencies

3–5 years of experience in:

• Loans collections
• Credit control/arrears management
• Minimum 1–2 years supervisory experience preferred
• 3-5 years of working experience, preferably in a banking or financial services environment
• Fluency in Hindi, Urdu, Bangla, and Amharic will be beneficial

Deadline:16th March,,2026

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• Hello Group is seeking to appoint a dedicated VAS (Value-Added Services) Telesales Consultant who will be responsible for promoting and selling value-added products and services to existing and potential customers via outbound and inbound calls. The role focuses on achieving sales targets, enhancing customer experience, mining databases, and conducting market research to maximize revenue through effective communication, relationship building, and customer retention.

Duties and Responsibilities    

• Conduct outbound calls to existing and prospective customers to promote VAS products and services
• Handle inbound customer inquiries related to value-added services
• Handle inbound sales leads, which will be provided
• Assist in obtaining and deriving leads through a multi-phased approach
• Explain product features, benefits, pricing, and promotions clearly and accurately.
• Identify customer needs and provide feedback on market trends and preferences
• Achieve daily, weekly, and monthly sales targets
• Upsell and cross-sell relevant services to increase customer value
• Maintain accurate records of customer interactions and sales activities in CRM systems
• Follow up on leads and pending sales opportunities
• Redirect customer service issues and customer complaints professionally and deliver customer satisfaction
• Ensure compliance with company policies, quality standards, and regulatory requirements

Minimum Requirements    

• Matric with an active pursuit of additional skills
• Proven experience in telesales, call centre, or customer service roles (preferred)
• Strong communication and persuasion skills
• Good listening skills and a customer-focused mindset
• Be able to close a deal and ensure customer buy-in
• Ability to work in a target-driven environment.
• Basic computer literacy and familiarity with CRM systems and MS Office
• Ability to handle rejection and remain motivated

Deadline:16th March,,2026