Collections and Recoveries Manager at Hello Group

Description    

• Hello Group is seeking to appoint a dedicated Collections & Recoveries Manager who will be responsible for the end-to-end management of rental collections, arrears recovery, and asset repossession across the Hello Rides motorcycle fleet. The role is critical to protecting revenue, managing credit risk, and enforcing contract compliance by combining banking transaction analysis, driver behaviour investigation, telematics data, and direct driver engagement.

Duties and Responsibilities    

• Manage daily and weekly rental collections across multiple delivery platforms
• Monitor expected vs actual collections by driver count, ZAR value, and platform cycles
• Analyse Hello Paisa bank inflows and investigate missing or diverted income
• Work with telematics teams to validate driver activity and trip data
• Engage directly with delinquent drivers and define recovery strategies
• Authorise repossessions and contract terminations when required
• Provide weekly management reports on collections, arrears, and recoveries
• Design and build the collections team, workflows, and KPIs as the business scales

Minimum Requirements    

• Matric / Grade 12
• 5–10 years’ experience in collections, recoveries, or credit control
• Experience in asset-backed lending or vehicle finance recoveries
• Strong ability to analyse transactional and behavioural data

Preferred Qualifications & Experience

• Diploma or Degree in Finance, Business, Credit, or Risk Management
• Experience in fintech, fleet leasing, or rental recoveries
• Prior experience building or leading collections teams

Deadline:12th March,2026