The South African Revenue Service (SARS) is the nations tax collecting authority. Established in terms of the South African Revenue Service Act 34 of 1997 as an autonomous agency, we are responsible for administering the South African tax system and customs service. Its main functions are to: collect and administer all national taxes, duties and levies; c...
Job Purpose
- To analyse and support innovative business process engineering and continuous improvement solutions, acting as a bridge between business and technology by planning and executing user acceptance testing, managing defects, and ensuring that system enhancements and projects are thoroughly validated from an end‑user perspective and ready for production deployment.
Education and Experience
- National Diploma / Advanced Certificate in Taxation, Accounting, Business Management, Information Technology, or a related field, with 3 - 4 years' experience in Tax Administration, Business Operations, Compliance, Dispute Resolution, Debt Management or a related environment, of which 1 - 2 years should be at a knowledge worker level.
#Alternative
- Senior Certificate (NQF 4) with 6 years' experience in Tax Administration, Business Operations, Compliance, Dispute Resolution, Debt Management or a related environment, of which 1 - 2 years should be at a knowledge worker level.
Additional Requirements
- Working knowledge of SARS business processes, legislation, policies, and procedures.
- Experience navigating SARS systems and interpreting taxpayer account information.
- Ability to analyse business requirements and validate system functionality against expected business outcomes.
- Experience identifying, documenting, and tracking system defects and process gaps.
- Ability to engage effectively with business stakeholders, subject matter experts, and technical teams.
- Experience in User Acceptance Testing (UAT), business process validation, or quality assurance will be advantageous.
Minimum Qualification & Experience Required
Job Outputs:
Process
- Assist with modelling, documenting and assessing current business processes.
- Support basic form and letter design.
- Contribute to business requirement specifications and detailed project plans.
- Collaborate with developers and stakeholders to define technical vision, data usability and performance needs.
- Understand the impact of system changes on business processes.
- Understand business processes, requirements, rules and regulations when designing and implementing test scenarios.
- Ensure traceability between requirements and test cases.
- Analyse how system changes affect business processes, data and user experience.
- Provide basic data analysis, interpret business requirements and legislation to validate outputs (forms, letters, reports, taxpayer/account data, etc.) are accurate and consistent.
- Investigate defects and taxpayer account histories.
- Assess business impact to provide informed recommendations and test sign‑off decisions.
- Apply practical, specialised business knowledge to arrive at decisions.
- Plan and manage own work to improve quality and service delivery, execute and support process and procedural changes, and clearly communicate situational judgements, interpretations and reports within the area of specialisation.
Governance
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
- Assist business with implementing technology solutions in a cost-effective way by determining the requirements of a project.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to details
- Commitment to continuous learning
- Conceptual Ability
- Expertise in Context
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Trust
- Respect
- Problem Solving
Technical competencies
- Creative and Innovative Thinking
- Data Collection and Analysis
- Efficiency improvement
- Functional Policies & Procedures
- Reporting
Deadline:30th October,2026
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Job Purpose
- To deliver office support tasks through the execution of pre-defined objectives as per agreed SOPs to increase operational quality and productivity.
Education and Experience
Minimum Qualification & Experience Required
- Higher Certificate (NQF 5) AND 2 years administrative Information / data management in an administrative data driven environment.
Alternative
- Senior Certificate (NQF 4) AND 3 years administrative Information / data management in an administrative data driven environment.
Job Outputs:
Process
- Coordinate and track stock of office supplies and equipment in collaboration with relevant business units and place orders when necessary.
- Use electronic and manual filing system to retrieve, track and file documents.
- Assist and support management regarding various management, contractual and administrative tasks where relevant.
- Assist with functional and administrative tasks and procedures relating to the functional area.
- Communication of transactional outputs and queries in area of work according to policies and quality requirements.
- Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
- Contribute to the successful implementation of change initiatives by providing support in area of work.
- Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
- Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
- Perform all administrative actions related to the area of accountability in line with relevant policies, processes, legislation and work instructions.
- Report on transactional and process activities within set guidelines to provide timely information for decision making.
Governance
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
People
- Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Perform own work well to reduce costs and save money.
Client
- Understand job service requirements in order to meet client expectations.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Commitment to Continuous Learning
- Conceptual Ability
- Expertise in Context
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Respect
- Trust
Technical competencies
- Business Knowledge
- Data Collection and Analysis
- Efficiency improvement
- Administrative Support
- Events, Meeting or Task Coordination
- Functional Policies and Procedures
- Quality Control
- Record Maintenance
- Reporting
- Service delivery
- Standard operating procedure compliance
Deadline:28th October,2026
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Job Purpose
- To provide technical specialist expertise in the implementation of the taxpayer and trader compliance risk management framework, including the Compliance Programme, to promote voluntary compliance with Tax, Customs and Excise legislative obligations such as registration, filing, declaration and payment.
Education and Experience
Minimum Qualification & Experience Required
- Bachelor's Degree / Advanced Diploma (NQF 7) in Economics, Commerce and Management Studies, Taxation or Risk Management and 8–10 years' experience in a Customs, Audit, or Risk environment, of which 3–4 years at junior specialist level.
Alternative #
- Senior Certificate (NQF 4) and 15 experience in a Customs, Audit, or Risk environment, of which 3–4 years at junior specialist level.
Minimum Functional Requirements
- Compliance risk management: Identify, assess, prioritise and monitor taxpayer and trader risks; maintain risk registers; and apply industry indicators, financial ratios and environmental intelligence.
- Compliance measurement: Measure and report voluntary compliance, including the VCI, filing, payment, Customs and Excise indicators, and behavioural shifts across major tax types.
- Data analytics and intelligence: Integrate and analyse governed data, apply advanced analytics, maintain CEMIS, and translate findings into actionable insights and recommendations.
- Research and behavioural insight: Research compliance trends and measurement methods, conduct diagnostic studies, and apply behavioural economics and psychology to shape compliance.
- Compliance programme development: Develop and refresh the SARS Compliance Programme to support voluntary compliance and revenue mobilisation.
- Stakeholder engagement and capability building: Provide specialist advice, build external knowledge networks, contribute thought leadership and support compliance risk-management training.
- Analysis and interpretation of data; tax administration across the compliance value chain; SARS operations; auditing; major tax types including PIT, CIT, VAT and PAYE; use of SARS core systems; and the use of analytical tools, including Excel and basic SQL.
Job Outputs:
Process
- Produce research reports and discussion papers on research findings to contribute to SARS’s knowledge on compliance and compliance strategy development and refinement.
- Seek to establish coordination, collaboration, leverage of the SARS compliance approach across the compliance value chain to ensure achievement of strategic outcomes.
- Develop, review and update the SARS Compliance Programme according to the compliance risk management process.
- Plan for value-added, continuous practice and system improvements to deliver on objectives to enhance tactical implementation and excellence.
- Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.
- Translate top-down policy, apply modification in relation to own practice area and communicate impact to relevant stakeholders.
- Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
- Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices.
- Contribute to the optimum utilisation of org. resources, advising effective planning and development of area of specialisation resource plans.
- Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
- Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined problems in practices.
- Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions.
- Conduct diagnosis studies to identify areas within business's process, people, systems, policy, procedures that might be hampering the enhancement of compliance.
- Research methods of compliance measurement and application.
- Conduct research and analysis of compliance levels across major areas in the taxpayers and trader life cycles in order to provide insight into taxpayer and trader behaviour.
- Contribute to the implementation of a comprehensive compliance framework aimed at targeted responses in education, service and enforcement.
- Network with government departments, foreign tax administrations and academics for exchanging compliance information and improving compliance monitoring and measurement.
- Use behavioural economics and Psychology concepts to assist SARS to shape, influence and drive compliance behaviour, nudging, cooperative compliance, etc.
Governance
- Develop and /or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
People
- Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
- Provide specialist know-how, support, advice and practice thought leadership in area of expertise.
Finance
- Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
Client
- Develop and ensure implementation of a practice that builds service delivery excellence and encourages others to provide exceptional stakeholder service.
- Participate in the specialist practice community and contribute positively to organisation knowledge management.
- Provide authoritative, specialist expertise and advice to internal and external stakeholders.
Behavioural Competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Commitment to Continuous Learning
- Conceptual Ability
- Expertise in Context
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical Competencies
- Business Knowledge
- Data Collection and Analysis
- Economic Research
- Efficiency improvement
- Functional Policies and Procedures
- Reporting
- Reporting and Interpretation
- Risk and Compliance
- Risk Awareness
- Risk Identification
- Risk Knowledge
Deadline:29th October,2026
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Job Purpose
- To effectively manage debt book through finalisation of the allocated debt cases to reduce the debt book.
Education and Experience
Minimum Qualification & Experience Required
- Bachelor's Degree or Advanced Diploma (NQF 7) in Debt Management, Audit, Financial Management, Business Management, HR Management, Tax/Tax law or a related field, and 8 to 10 years’ experience in a debt management or audit environment, of which 3 to 4 years at junior management level.
OR
- Senior Certificate (NQF 4) with 15 years of related experience in a debt management or audit environment, of which 3 to 4 years at junior management level.
Job Outputs:
Process
- Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement.
- Develop and maintain standard operating procedures (SOP) and quality and service standards, to be adhered to in area of accountability.
- Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
- Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
- Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
- Plan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical implementation.
- Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
- Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
- Timeously communicate top-down policy modification, objective achievement progress and critical success factors to impacted stakeholders.
- Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.
Governance
- Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
- Manage and or advise on the translation and application of policy in a specific functional area.
People
- Develop and implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised area.
- Develop and maintain a team that is capable for operating to their full capability and provide appropriate skills, knowledge and experience.
- Plan and implement enhanced organisational efficiency by identifying and addressing development requirements and providing tools for people resources.
- Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.
Finance
- Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
- Implement and monitor financial control, management of costs and corporate governance in area of accountability.
Client
- Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.
- Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
- Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
Behavioural competencies
- Accountability (V)
- Fairness and Transparency (V)
- Honesty and Integrity (V)
- Problem Solving and Analysis
- Respect (V)
- Stakeholder Engagement and Management
- Trust (V)
Leadership Competencies
- Ability to translate strategy into execution
- Concern for Impact of own behaviour on others
- Develops teams and nurtures interdependency
- Inspires others to Positive Action
- Nurtures Future Talent
- Stewardship and Service Orientation
- Strong Results Orientation
- Values and Manages Diversity
Technical competencies
- Business Acumen
- Change Management
- Debt Management
- Decisiveness
- Effective Business Communication
- Functional Policies and Procedures
- Managerial Budgeting
- Planning and Organising
- Planning, Management and Measurement
- Problem Analysis and Judgement
Deadline:29th October,2026
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Job Purpose
- To provide expertise, advice, and support to deliver on operational implementation plans and / or associated service delivery processes, driving & managing the process of procuring goods and services through the 3 quote processes for the relevant business units or cost centres. (The ceiling of these items will be between R2 000 and R1000 000, using the 80/20 process of evaluation), RFQ and Governance evaluation criteria in place, to continuously enhance service delivery.
Education and Experience
Minimum Qualification & Experience Required
- National Diploma in Supply Chain Management / Advanced Certificate (NQF 6) and or related qualifications with 3-4 years' experience in a Supply Chain environment, of which 1-2 years knowledge within a Procurement environment.
#Alternatively
- Senior Certificate (NQF 4) AND 6 years’ experience in a Supply Chain environment, of which 1-2 years knowledge within a Procurement environment.
Job Outputs:
Process
- Accumulate information and provide reports with recommendations applicable to area of specialisation. (I)
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation. (I)
- Correctly apply applicable legislation, including amongst others policies, procedures, and SOPs in the delivery of work outputs.(I)
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation. (I)
- Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change. (I)
- Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation. (I)
- Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
- Advise and assist business users to raise requisitions for goods and services by providing input and advise on items descriptions & estimated prices.
- Execute purchasing activities including unpacking and translating of functional or technical specifications as required in the RFQ process.
- Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
- Negotiate with suppliers to achieve best value for money.
- Oversee and coordinate the entire Expediting Process, cognisant of the fact that suppliers need to be paid within 30 days.
- Request and analyse quotations in line with purchasing policies and procedures to determine favourable procurement source as determined by 80:20 RFQ processes.
- Submit compliance reports to government departments and agencies when required.
- Ensure that procurement function complies with all statutory requirements, SARS policies & procedures & complies with National Treasury requirements.
Governance
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Build strong relationships and develop service level agreements that promote SARS with internal and external stakeholders.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
Behavioural competencies
- Accountability (V)
- Analytical Thinking
- Attention to Detail
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Expertise in Context
- Fairness and Transparency (V)
- Honesty and Integrity (V)
- Organisational Awareness
- Respect (V)
- Trust (V)
- Business Knowledge
- Data Collection and Analysis
- Supply Chain Analysis
Technical competencies
- Financial Acumen
- Reporting
- Functional Policies and Procedures
- Efficiency improvement
- Standard operating procedure compliance
- Negotiation Skills
- Expenditure Management
- Record Maintenance
- Supply Chain Management
- Procurement Knowledge
- Product Knowledge
- Contract Management
Deadline:29th October,2026
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Job Purpose
- To address taxpayer and trader service complaints that bear on operational policies and procedures and ensure their speedy resolution and also follow up to prevent their recurrence
Education and Experience
Minimum Qualification & Experience Required
- National Diploma / Advanced Certificate (NQF 6) Business Administration/Public Administration/Communications/Public Management & 2 - 3 years’ experience in a Customer Service environment of which 1 – 2 years is Taxpayer facing at a service environment
AND/OR
- Senior Certificate (NQF 4) & 5 years’ experience in a Customer Service environment of which 1 – 2 years is Taxpayer facing at a service environmen
Job Outputs:
Process
- Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
- Effectively utilise resources allocated to the job to perform contracted work outputs and report on and escalate any shortfalls.
- Maintain a log of all complaints and how they have been addressed for trend and age analysis.
- Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
- Accumulate information and provide reports with recommendations applicable to area of specialisation.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation
- Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
- Use practical and applied knowledge and situational judgement to arrive at decisions.
Governance
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Expertise in Context
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Respect
- Trust
Technical competencies
- Building Customer Loyalty
- Business Knowledge
- Customer Liaison
- Data Collection and Analysis
- Efficiency improvement
- Functional Policies and Procedures
- Query Resolution
- Reporting
Deadline:28th October,2026
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Job Purpose
- To provide business systems expertise, advice and support to enable the effective delivery and continuous improvement of business services, processes and systems through the analysis of business needs, operational optimisation and implementation support.
Education and Experience
Minimum Qualification & Experience Required
- Bachelor's Degree / Advanced Diploma (NQF 7) AND 5-7 years' experience in a SAP HCM / SAP SuccessFactors or similar HR ERP environment, of which 2-3 years is at functional specialist level.
OR
- Senior Certificate (NQF 4) and relevant IT Qualification(s) / Certification(s), and 5-7 years' experience in a SAP HCM / SAP SuccessFactors or similar HR ERP environment, of which 2-3 years is at functional specialist level.
Job Outputs:
Process
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Execute specialist input through investigation & opportunities within the product process including risk concern.
- Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
Governance
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Behavioural Competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical Competencies
- Business IT Systems
- Business Knowledge
- Computer Literacy
- Efficiency improvement
- Functional Policies and Procedures
- IT Strategy and Planning
- Reporting
- System thinking
Deadline:2nd November,2026
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Job Purpose
- As a Manager: Records Management, you will establish, govern, and continuously enhance enterprise-wide records and document management systems, policies, and procedures. The role provides strategic leadership to ensure effective records and information governance, regulatory compliance, risk mitigation, and the efficient management of organisational records throughout their lifecycle, enabling improved business performance and decision-making.
Education and Experience
Minimum Qualification & Experience Required
- Bachelor's Degree / Advanced Diploma (NQF 7) in Records and Information Management, Archives Management, Information Governance, Information Management, Information Science, Business Administration and or equivalent qualification AND 8 - 10 years’ experience in Records and Information Management, Archives Management, Information Governance or Information Science, of which 3 - 4 years at a junior management level.
Alternative#
- Senior Certificate (NQF 4) AND 15 years experience in Records and Information Management, Archives Management, Information Governance or Information Science, of which 3 - 4 years at a junior management level.
- A qualification in Records and Information Management, Archives Management, Information Governance or Information Science will be an added advantage.*
Minimum Functional Requirements
- Demonstrated knowledge and practical application of records and document management principles, practices and procedures across the full records lifecycle.
- Ability to administer and oversee Electronic Document and Records Management System (EDRMS) to ensure records are captured, stored, accessed, protected and managed appropriately.
- Ability to develop, implement and maintain records classification systems, file plans, metadata standards and record-keeping controls that support consistent filing, retrieval and accountability.
- Ability to establish and manage records retention schedules, disposal authorities, archival processes and lifecycle controls to ensure records are retained and disposed of lawfully and systematically.
- Sound knowledge and application of applicable records management legislation, regulatory requirements, governance frameworks, organisational policies and compliance obligations.
- Ability to implement and monitor information security, access control, confidentiality and preservation measures that protect records from unauthorised access, alteration, loss, damage or premature destruction.
Additional Functional Requirements
- Records management strategy, policy development and enterprise implementation.
- Governance, compliance monitoring, risk management and remedial action.
- Tactical planning, operational delivery, performance measurement and reporting.
- People leadership, capacity planning and team development.
- Budgeting, resource optimisation and financial control.
- Stakeholder advisory, service excellence, change and continuous improvement.
Job Outputs:
Process
- Consult in area of specialisation and provide input into the development to the functional strategy.
- Determine the conditions for managing electronic records systems so that sound records management practices are applied at all times.
- Ensure accurate record keeping of all the relevant documentation in line with standard operating procedures.
- Evaluate the organisations policies and procedures to identify corruption control gaps and recommend enhancements to policies and procedures.
- Examines public records with a view to issuing disposal authorities on all public records to enable disposal of records no longer required.
- Exercise security surveillance over document processing, reproduction, distribution, storage, or archiving.
- Investigate and approve the prescribed records classification system before implementation to ensure compliance to legislation and policies.
- Keep abreast of developments in area of expertise.
- Plan, coordinate and manage the information security management process and ensure compliance to SARS policies and statutory requirements.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, implementing best practice solutions.
- Report and take appropriate action in instances of non-compliance to related policies and legislation.
- Select, develop and assess the applicability of methods and techniques to be applied within the functional work unit.
- Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement.
- Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
- Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
- Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
- Plan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical implementation.
- Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
- Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
- Timeously communicate top-down policy modification, objective achievement progress and critical success factors to impacted stakeholders.
- Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.
- Lead the development and improvement of records management policies, procedures, file plans and standards.
- Manage the full records lifecycle from creation and storage to archiving or lawful disposal.
- Oversee secure, reliable and compliant electronic records systems and controls.
- Monitor compliance, manage records risks and implement corrective actions.
- Lead the records team, resources, performance and stakeholder delivery.
Governance
- Monitor and promote the application of governance and required legal compliance in the context of policy and processes.
- Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
- Manage and or advise on the translation and application of policy in a specific functional area.
People
- Integrate new knowledge attained through formal and informal learning opportunities in the execution of your job.
- Develop and implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised area.
- Plan and implement enhanced organisational efficiency by identifying and addressing development requirements and providing tools for people resources.
- Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.
Finance
- Contribute to the development of divisional budgets to minimise expenditure aligned with divisional plans.
- Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
- Implement and monitor financial control, management of costs and corporate governance in area of accountability.
Client
- Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.
- Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
- Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
Behavioural Competencies
- Accountability
- Fairness and Transparency
- Honesty and Integrity
- Problem Solving and Analysis
- Respect
- Strategic Thinking
- Trust
Technical Competencies
- Knowledge and application of Records Management Principles
- Business Acumen – File Plan Management, Disposal Schedule Programme, Records Management Assessments, EDRMS, etc
- Change Management
- Decisiveness
- Effective Business Communication
- Functional Policies and Procedures
- Information management
- Knowledge Management
- Managerial Budgeting
- Planning and Organising
- Planning, Management and Measurement
- Problem Analysis and Judgement
- Records and Archives Management
Leadership Competencies
- Ability to translate strategy into execution
- Concern for Impact of own behaviour on others
- Develops teams and nurtures interdependency
- Inspires others to Positive Action
- Nurtures Future Talent
- Stewardship and Service Orientation
- Strong Results Orientation
- Values and Manages Diversity
Deadline:30th October,2026
go to method of application »
Job Purpose
- To assist and coordinate risk mitigation activities to achieve business objectives. To conduct and analyse the tax compliance behaviour, across multiple tax types, with the view to informing the recommendation for In-depth integrated cases, of high complexity, for Enforcement interventions, during the detailed Risk Profiling stage of the Case Selection process.
Education and Experience
Minimum Qualification & Experience Required
- Bachelor's Degree / Advanced Diploma (NQF 7) in Taxation/Finance/Accounting/Auditing and, or a related qualification AND 5 -7 years’ experience in a Tax & Auditing environment, of which 2 - 3 years at a knowledge worker level.
Alternative #
- Senior Certificate (NQF 4) AND 10 years related experience within a Tax & Auditing environment, of which 2 - 3 years at a knowledge worker level.
Minimum Functional Requirements
- Auditing: 5-7 years' experience in an Accounting/Auditing/Taxation or similar environment.
- Ability to identify, analyse, and interpret non-compliance across multiple tax types.
- Skilled in profiling high-complex cases for enforcement and identifying tax evasion schemes
- Application of a structured, enterprise wide, risk-based approach for the identification, collection, analysis and interpretation of relevant internal and external information with the objective of effectively and efficiently reaching valuable conclusions and risk assessment outcomes to support specific tax risks.
Job Outputs:
Process
- Execute specialist input through investigation & opportunities within the product process including risk concerns.
- Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements because of the change.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Identify tax evasion schemes and potential risk and recommend appropriate interventions.
- Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
- Plan and organise own work tasks within area of work
- Identify, analyse and interpret non-compliance in order to profile high complex full scope cases for Enforcement.
- Profiling of relevant identified parties to detect non-compliance and related risks.
- Identify and assess the level of non-compliance across all/multiple tax types.
- Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
- Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
- Correctly apply applicable legislation, including amongst other policies, procedures, and SOPs in the delivery of work outputs.
- Detailed risk profiling of In-depth integrated complex cases through data gathering analysis and interpretation in order to refer potential high-risk cases to Specialised Audit.
- Review of Application for International Transfer of funds and Emigration applications above R 10 million and make recommendations.
- Ensure quality of work content, quick turnaround, prioritise, minimise mistakes and continuously improve quality, service and standards.
- Perform all administrative actions related to the area of accountability in line with relevant policies, processes, legislation and work instructions.
- Communication of transactional outputs and queries in area of work according to policies and quality requirements.
- Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
- Contribute to the successful implementation of change initiatives by providing support in area of work.
- Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
- Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
Governance
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
Behavioural Competencies
- Accountability
- Analytical thinking
- Attention to detail
- Commitment to Continuous Learning
- Conceptual Ability
- Expertise in Context
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical Competencies
- Business Knowledge
- Data Collection and Analysis
- Efficiency Improvement
- Functional Policies and Procedures
- Reporting
- Risk Identification
- Risk Analysis
- Risk Knowledge
Deadline:3rd November,2026
Method of Application
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