Junior Design Engineer at The South African Revenue Service (SARS)

Job Purpose

• To analyse and support innovative business process engineering and continuous improvement solutions, acting as a bridge between business and technology by planning and executing user acceptance testing, managing defects, and ensuring that system enhancements and projects are thoroughly validated from an end‑user perspective and ready for production deployment.

Education and Experience

• National Diploma / Advanced Certificate in Taxation, Accounting, Business Management, Information Technology, or a related field, with 3 - 4 years' experience in Tax Administration, Business Operations, Compliance, Dispute Resolution, Debt Management or a related environment, of which 1 - 2 years should be at a knowledge worker level.

#Alternative

• Senior Certificate (NQF 4) with 6 years' experience in Tax Administration, Business Operations, Compliance, Dispute Resolution, Debt Management or a related environment, of which 1 - 2 years should be at a knowledge worker level.

Additional Requirements

• Working knowledge of SARS business processes, legislation, policies, and procedures.
• Experience navigating SARS systems and interpreting taxpayer account information.
• Ability to analyse business requirements and validate system functionality against expected business outcomes.
• Experience identifying, documenting, and tracking system defects and process gaps.
• Ability to engage effectively with business stakeholders, subject matter experts, and technical teams.
• Experience in User Acceptance Testing (UAT), business process validation, or quality assurance will be advantageous.

Minimum Qualification & Experience Required

Job Outputs:

Process

• Assist with modelling, documenting and assessing current business processes.
• Support basic form and letter design.
• Contribute to business requirement specifications and detailed project plans.
• Collaborate with developers and stakeholders to define technical vision, data usability and performance needs.
• Understand the impact of system changes on business processes.
• Understand business processes, requirements, rules and regulations when designing and implementing test scenarios.
• Ensure traceability between requirements and test cases.
• Analyse how system changes affect business processes, data and user experience.
• Provide basic data analysis, interpret business requirements and legislation to validate outputs (forms, letters, reports, taxpayer/account data, etc.) are accurate and consistent.
• Investigate defects and taxpayer account histories.
• Assess business impact to provide informed recommendations and test sign‑off decisions.
• Apply practical, specialised business knowledge to arrive at decisions.
• Plan and manage own work to improve quality and service delivery, execute and support process and procedural changes, and clearly communicate situational judgements, interpretations and reports within the area of specialisation.

Governance

• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
• Assist business with implementing technology solutions in a cost-effective way by determining the requirements of a project.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to details
• Commitment to continuous learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Trust
• Respect
• Problem Solving

Technical competencies

• Creative and Innovative Thinking
• Data Collection and Analysis
• Efficiency improvement
• Functional Policies & Procedures
• Reporting

Deadline:30th October,2026