Administrator: Office Support at The South African Revenue Service (SARS)

Job Purpose

• To deliver office support tasks through the execution of pre-defined objectives as per agreed SOPs to increase operational quality and productivity.

Education and Experience

Minimum Qualification & Experience Required 

• Higher Certificate (NQF 5) AND 2 years administrative Information / data management in an administrative data driven environment.

Alternative

• Senior Certificate (NQF 4) AND 3 years administrative Information / data management in an administrative data driven environment.

Job Outputs:

Process

• Coordinate and track stock of office supplies and equipment in collaboration with relevant business units and place orders when necessary.
• Use electronic and manual filing system to retrieve, track and file documents.
• Assist and support management regarding various management, contractual and administrative tasks where relevant.
• Assist with functional and administrative tasks and procedures relating to the functional area.
• Communication of transactional outputs and queries in area of work according to policies and quality requirements.
• Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work.
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
• Perform all administrative actions related to the area of accountability in line with relevant policies, processes, legislation and work instructions.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.

Governance

• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.

People

• Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Perform own work well to reduce costs and save money.

Client

• Understand job service requirements in order to meet client expectations.

Behavioural competencies

• Accountability 
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency 
• Honesty and Integrity 
• Organisational Awareness
• Respect 
• Trust 

Technical competencies

• Business Knowledge
• Data Collection and Analysis
• Efficiency improvement
• Administrative Support
• Events, Meeting or Task Coordination
• Functional Policies and Procedures
• Quality Control
• Record Maintenance
• Reporting
• Service delivery
• Standard operating procedure compliance

Deadline:28th October,2026