Telephony Support Engineer (JB3059) at Kontak Recruitment

• As the Telephony Support Network Engineer, you will be responsible for providing technical support to clients who use telephony systems such as Mitel, Voicegate, Sophos, Mikrotik, Netgear, Fortinet and Cisco.  This support will include diagnosing and resolving technical voice and data services, ensuring that telephony systems are fully functional.

Minimum Requirements:

• CompTIA N+ / CompTIA A+ / CompTIA Sec +
• VOIP
• Product specific network and security (Cisco Meraki, Sophos and Fortinet)

Desirable qualifications

• Information Technology Diploma/Degree
• CCNA/CCNP (Cisco)
• JNCIA (Juniper)
• NSE 4 (Fortinet)
• MCTNA (Mikrotik)
• MCSE (Microsoft Certified Systems Engineer)

Duties and Responsibilities: 

• Provide Technical support, including troubleshooting hardware and software issues related to systems such as Mitel, Voicegate, Sophos, Fortinet, Mikrotik, Netgrear, Cisco etc.
• Perform diagnostics and analyse network related issues, identifying root cause, diagnosing hardware and software issues, providing a concise explanation of issue to clients.
• Monitoring of telephony networks, identifying potential issues, addressing them, and keeping the networks running by performing regular maintenance.
• Ensuring positive communication with clients, to ensure their needs are understood, solutions are provided, and technical issues are explained in a clear, understandable manner.

Application closing date: 19 May 2023