Telesales Clerk at Shoprite Group of Companies

Purpose of the Job    

• Redstar Wholesale Catering Services is currently seeking a Telesales Clerk to join our dynamic sales team in a contact center. The ideal candidate should be adept at handling both inbound and outbound customer calls. This role involves providing crucial support to our sales representatives, where responsibilities include processing orders, suggesting alternatives, addressing concerns, and engaging in upselling opportunities.
• The role will be based at the Brackenfell branch in Cape Town.
• Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

Job Objectives    

• Calling on new and existing clients to follow up on new and current orders
• Providing excellent client service through clear and constant communication
• Managing and building relationships with existing clients
• Processing of orders
• Ensuring all orders and deliveries on running smoothly
• Provide assistance to the sales representatives
• Following up and generating leads
• General office administration

Qualifications    

Essential

• Grade 12 qualification

Experience    

Essential

• At least one year proven experience as telesales representative or other sales/customer service role.

Knowledge and Skills    

• Excellent telephone etiquette
• Ability to offer excellent customer service 
• Excellent interpersonal and problem solving skills
• Ability to manage stressful situations and strict deadlines 
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Computer literate: MS Office
• Target driven and a team player
• Ability to perform under pressure
• Excellent knowledge of English
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

Closing Date    

• 2025/11/11