Telesales (Western Cape) at Syntech

Job Responsibilities 

• Receiving and processing purchase orders.
• Verifying orders, including customers’ personal information and payment details.
• Contacting customers by phone or email to answer queries and obtain missing information.
• Expediting orders through internal liaison.
• Directing feedback from customers to relevant departments.
• Identifying new products to add to those on offer.
• Supporting the sales department with other administrative tasks, if requested.
• Dealing with customers incoming calls.

Education and Experience 

• Very strong admin skills.
• Previous experience in sales administration, or a similar role.
• Sales experience in the IT industry if possible.
• Exceptional interpersonal and customer service skills.
• Proficiency with word processing and spreadsheet software.
• Excellent written and verbal communication skills.