Temp Queries Coordinator at Paycorp Holdings

Introduction

• The Data Capturer will be responsible for the capturing of data from various source documents into the computer system for storage, processing and management purposes.

Job description

Query Management

• Manage all queries logged by the various banks
• Action the Credit/Decline reports on system up to Auth. level 1
• Attend to queries reaching SLA
• Attend to emailed queries received

IPAQ System

• Capturing of all card holder queries onto the systems
• Identifying issues and escalate when and where required
• Attending to any escalation of Ombudsman queries

Risk Management

• Ensure all queries are authorized by 1st and 2nd level authorizations
• Ensure that system does not allow duplicated queries
• Escalation of any suspicious activities with regards to card holder queries

Minimum requirements

• Matric
• Completed or studying towards a B.Comm qualification
• MS Office (Excel, Word, Email)
• Previous data capturing experience would be preferred
• Excellent communication skills