Job Recruitment at Paycorp Holdings

Introduction

• The purpose of the position is to provide customer service and be a liaison between the company and its clients by conducting quality site visits, orientating new customers, retaining clients, carrying out departmental administration and resolving general client queries to ensure that clients are satisfied, ATMs are operating efficiently and that the existing company revenue is maintained and increased. There is a strong selling component to this position, all New CRE’s will have a monthly sales target and are expected to meet and exceed this regularly.

Job description
Network Optimization

• Maintain live base on the network
• Conduct indepth investigation and find suitable solutions for nil transacting sites
• Focus on all transaction drop sites
• Undertake corrective measures to resolve poor performing merchants

Client retention

• Dealing with clients when they have a change of ownership and ensuring that the new details and documents are collected and submitted to relevant departments
• Obtaining sign off from clients on contracts as per client requests where contracts are not auto-renewed
• Tracking ATM upliftments and identifying replacement sites
• Initiating and dealing with any change requests from clients

Quality site visit

• Conducting client site visits
• Ensuring that all aspects related to the ATM are in order

Customer orientation (on site)

• Educating new clients
• Orientating merchants at new sites

Sales

• Responsible for new sales and ensuring that you reach target

Departmental administration

• Compiling and submitting reports
• Monitoring of clients allocated
• Encouraging merchants to load their ATMs and improve uptime
• Reviewing incidents and reporting on progress
• Ensuring clients details are correct on the system
• Investigating rejected monthly client payment

General client queries

• Receiving and handling client queries
• Escalating customer service complaints that are not within the span of control

Minimum requirements

• Matric
• Related Diploma or Qualification would be an advantage
• MS Office
• 1-2 years’ experience of face to face interaction with clients
• Previous experience as a Sales Consultant will be an advantage
• Must have your own reliable transport

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Introduction

• A Queries Coordinator is responsible for investigating claims and analyzing supporting documents to resolve queries efficiently and within SLA.

Job description

Query Management

• Manage all queries logged by the various banks
• Action the Credit/Decline reports on system up to Auth. level 1
• Attend to queries reaching SLA
• Attend to emailed queries received

IPAQ System

• Capturing of all card holder queries onto the systems
• Identifying issues and escalate when and where required
• Attending to any escalation of Ombudsman queries

Risk Management

• Ensure all queries are authorized by 1st and 2nd level authorizations
• Ensure that system does not allow duplicated queries
• Escalation of any suspicious activities with regards to card holder queries

Minimum requirements

• Matric
• Completed or studying towards a B.Comm qualification
• MS Office (Excel, Word, Email)
• Previous data capturing experience would be preferred
• Excellent communication skills

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Introduction

• The main purpose of the position is to instruct and co-ordinate the cash replenishment process for our ATMs, while ensuring that 3rd parties adhere to and uphold our cashing processes while communicating any potential risks and losses. All of this will be done while working closely, communicating and coordinating with the Regional Branch Members to ensure that all activities are 100% aligned. The position also requires assistance within the Operations by carrying out first line support to clients, dispatching technicians, following up with merchants and dealing with nil transaction sites. In addition the position will also require the individual to provide general office assistance to the branch by performing tasks such as capturing invoices, managing projects and answering the switchboard.

Job description
Cashing:

• Maintaining CIT Uptime & minimising Cashing Downtime
• Ensuring that the RIGHT amount of Cash is in the RIGHT ATM at the RIGHT time – while balancing the risk vs the reward
• Following a forecast and adjusting the recommendations where necessary
• Managing cash efficiencies
• Coordinating and preventing cash outs
• Providing feedback and regular updates
• Escalating and reporting of issues timeously
• Following processes and procedures
• Maintaining risk awareness

General office administration: 

• scan, copy, fax
• answering telephones
• filing and general office upkeep
• Managing projects
• Query follow up (Saswitch queries, etc.)
• Liaising with various departments both at branch and head office level (i.e.: Cashing department, CRE department, etc.)

Dispatching:

• Overseeing the activities of the technicians in specified areas
• Checking all the “critical” errors and resetting the errors where possible, monitoring and informing technicians of new and closed criticals
• Conducting telephonic troubleshooting before dispatching a technician
• Dispatching technicians to sites and prioritising critical sites
• Ensure that all sites are attended to within the SLA.
• Updating the relevant systems with the action plan to get the ATM transaction
• Compiling a dispatch e-mail to technicians and other departments, detailing queries that are not resolved
• Handling the calls from the technician, requesting the activation of keys and updating or logging tickets
• Escalating tickets to relevant departments
• Opening tickets and following up with both internal and external 3rd parties

Minimum requirements

• Matric / Grade 12
• Completed B.Comm or similar
• Min 2 years reconciliation experience or experience in a cashing or similar position
• Project Management experience will be an advantage
• MS Office (Advanced Excel would be an advantage)
• Must be able to work on weekends and public holidays as per the roster/

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Introduction

• A vacancy exists for a C# Application Developer Graduate in Johannesburg. Working within the Group IT Department, the successful applicant will be working on multiple core products/systems that are revenue generating or drive cost efficiencies.

Job description

• Development of new products and maintenance of systems
• Participation in all Scrum events (Daily scrums, sprint planning, sprint reviews and retrospectives)
• Engage with Business Analysts, Product Owners and business representatives on new products or features
• Active role in DevOps processes. Automation of deployments to various environments (QA/UAT/PROD). Assist the Application Support team with production support tickets

Minimum requirements

• Matric
• Completed a Computer Science Degree, Engineering degree with Computer Science or BCom in Information Systems
• Great interpersonal skills
• Microsoft DotNet with C# development experience
• SQL
• Web development (HTML, JavaScript, CSS)
• Mobile Development

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Introduction

• The purpose of the position is to install and maintain Solar Panels and ICSDISS units. The ideal candidate will have previous experience in installing CCTV cameras or an alarm technician.

Job description

• Installation of Solar panels and ICSDISS units
• Stock management
• Maintain Dye Stain systems, locking systems, solar panels and Inverters by servicing and replacing units
• Complete job cards
• Ensure that your weekly targets are met

Minimum requirements

• Matric
• MS Office proficiency
• 2 years’ experience in the ATM industry would be an advantage
• 2 year’s customer service experience
• Valid driver’s license
• Min of 2 years on the job driving experience
• Electronics experience
• Dispenser knowledge
• Stock management experience
• ICDSISS installations experience would be an advantage
• Willing to work overtime, weekends and able to stay away from home for extended periods of time
• Able to use electrical tools

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Introduction

• This positions responsibilities include tracking, inspecting and report on stock movement. To be successful in this role, you should be familiar with supply chain procedures and have good communication skills to interact with third party suppliers and internal teams.

Job description

• Inspect all incoming uplifted installation stock at Universal and at the warehouse
• Checking the stock against delivery notes
• Identify whether stock should be scraped, replaced or refurbed
• Ensure that usable stock is sent for refurbishment timeously, provided standard policies and processes are followed
• Ensure old, obsolete and redundant stock is scraped in accordance to company policy
• Report on the damaged / refurbed and usable units and ensure further action is taken in terms of the standard operating procedures
• Provide updated status on refurbishments
• Inspect refurbed units from third party suppliers by identifying and reporting on product flaws and substandard quality
• Ensure artwork, colour, physical look and feel, product codes, specs, special requirements are correct and evaluate product quality
• Travel to third party suppliers to inspect refurbed / rebuild and new installation stock
• Attend prototype meetings to be able to correctly identify specs
• Liaison with internal departments to ensure product alignment matches business requirements
• Completing details of stock received, including serial number of stock received
• Physical and systematic monitoring of faulty stock returns
• Putting stock on the assigned storage room when it is received
• Writing the dates that stock was received and the quantity of stock received
• Conducting weekly stock takes to identify the status of the “fast movers” stock
• Report on stock that has a status change to slow movers; obsolete or redundant stock
• Conducting monthly stock takes
• Providing feedback to line manager, explaining when there is a stock shortage and advising them to reorder the stock with the next weeks order

Minimum requirements

• Matric
• Any Warehousing / Stock Course would be an advantage
• 1-2 years’ experience in stock management
• 1-2 years’ experience in stock distribution
• MS Office experience especially Excel
• Must be able to learn new computer packages quickly
• Must have excellent communication skills, written and verbal
• Must have a valid driver’s license
• Able to travel between suppliers and warehouses

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Introduction

• The Data Capturer will be responsible for the capturing of data from various source documents into the computer system for storage, processing and management purposes.

Job description

Query Management

• Manage all queries logged by the various banks
• Action the Credit/Decline reports on system up to Auth. level 1
• Attend to queries reaching SLA
• Attend to emailed queries received

IPAQ System

• Capturing of all card holder queries onto the systems
• Identifying issues and escalate when and where required
• Attending to any escalation of Ombudsman queries

Risk Management

• Ensure all queries are authorized by 1st and 2nd level authorizations
• Ensure that system does not allow duplicated queries
• Escalation of any suspicious activities with regards to card holder queries

Minimum requirements

• Matric
• Completed or studying towards a B.Comm qualification
• MS Office (Excel, Word, Email)
• Previous data capturing experience would be preferred
• Excellent communication skills

go to method of application »

Introduction

• The responsibility of this position is to manage inventory items and the daily inventory operations by analyzing inventory statistics and perform financial analytics.

Job description

• Inventory Analysis – Creating Dashboards, Stats, updating relevant stakeholders with availability, SOH, visibility, fast movers, slow moving, obsolete, lead times etc.
• Forecast demand usage planning
• Create visibility dashboards on back orders and open orders
• Automate forecasting and demand management
• Assessing the patterns related to replenishing stock and the ordering process
• Daily, Weekly, Monthly view of ATM requirements with related stock
• Stock Production plan with timelines, and clear picture of how the departments are tracking until the machines leave the WH
• Small spares usage and optimisation nationally
• Security Solutions and Lock operations automation
• CRM – Installation and installation stock requirements, demand, forecast, dashboard
• Implementation of WMS in ERP
• Security Service Vandalism incident reporting automation – data analysis
• Fleet Management Data Analysis – Dashboard
• Responsible for cost vs. Benefit analysis, feasibility analysis, risk vs. Reward of operations team
• Adhoc analysis of the network and operations
• Daily / weekly / monthly reporting
• Identifying and creating efficiencies
•  Automation of all processes where appropriate

Minimum requirements

• Matric
• Completed Engineering Degree
• 0 - 2 years’ experience as an analyst in a similar role
• High proficiency in Microsoft Office applications
• Experience in implementation of WMS in ERP would be an advantage
• Experience in report writing

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Introduction

• The purpose of this position is to provide support to the stores department by efficiently and effectively carry out the duties as listed below.

Job description

Stores Requirements

• Ensure all queries related to stock, invoices and deliveries are resolved timeously
• Investigate and resolved stock variances on installations STK, ATM’s etc. Ensure physical stock counts are received timeously, reconcile to the system and submitted to inventory as per the Stock take / monthly requirements
• Ensure uplifted ATM’s follow due process
• List all missing components on the ATM, to the replenishing list, give to the WH Controller, or call off good stock from supplier or procurement
• Ensure visibility of stock on hand by reporting and escalating potential stock outages, stock holding or open purchase orders
• Assist / back up the WH Controller – Front office with replenishing, opening tickets and administration
• Processing invoices
• Managing the Incoming DDK’s by recording, sending for refurbishment and tracking until dispatched to deployment or regions for installations and ensuring Assets / components are all accounted for
• Managing ATM stock, signage and installations stock in regions and deployment
• Timeous communication of Stock dispatched
• Communicating delays, challenges, or operations risks to all stakeholders
• Assists with returns to suppliers
• Keeping accurate stock records of all movements
• Keep record of warehouse tools, and requirements for the warehouse to operate and update asset register

Warehouse Storage

• Ensuring good housekeeping is practiced and the efficient handling of outside stock and stock not in a controller area
• Clearly mark vandalized ATM’s, safes or components with relevant information
• Ensure written off ATM’s follow due process, before scrapping of the property
• Refurbishing stock, must be arranged with Procurement (Ticket) and Installation (Transport) timeously
• Manage, record, reconcile and call off all stock that requires storage off site

General Responsibilities

• Maintain general housekeeping of the warehouse  
• Afternoon hours, weekends, late (receiving) deliveries or dispatches, must be communicated to senior staff members to ensure a stores representative is available

Minimum requirements

• Matric
• Completed relevant qualification, certificate in stock controlling would be an advantage
• Min 3-5 years’ experience in stores operations would be preferred
• MS Office with a focus on Excel

go to method of application »

Introduction

• The Data Capturer will be responsible for the capturing of data from various source documents into the computer system for storage, processing and management purposes.

Job description

Query Management

• Manage all queries logged by the various banks
• Action the Credit/Decline reports on system up to Auth. level 1
• Attend to queries reaching SLA
• Attend to emailed queries received

IPAQ System

• Capturing of all card holder queries onto the systems
• Identifying issues and escalate when and where required
• Attending to any escalation of Ombudsman queries

Risk Management

• Ensure all queries are authorized by 1st and 2nd level authorizations
• Ensure that system does not allow duplicated queries
• Escalation of any suspicious activities with regards to card holder queries

Minimum requirements

• Matric
• Completed or studying towards a B.Comm qualification
• MS Office (Excel, Word, Email)
• Previous data capturing experience would be preferred
• Excellent communication skills

go to method of application »

Introduction

• The purpose of this position is to provide support to the stores department by efficiently and effectively carry out the duties as listed below.

Job description

Stores Requirements

• Ensure all queries related to stock, invoices and deliveries are resolved timeously
• Investigate and resolved stock variances on installations STK, ATM’s etc. Ensure physical stock counts are received timeously, reconcile to the system and submitted to inventory as per the Stock take / monthly requirements
• Ensure uplifted ATM’s follow due process
• List all missing components on the ATM, to the replenishing list, give to the WH Controller, or call off good stock from supplier or procurement
• Ensure visibility of stock on hand by reporting and escalating potential stock outages, stock holding or open purchase orders
• Assist / back up the WH Controller – Front office with replenishing, opening tickets and administration
• Processing invoices
• Managing the Incoming DDK’s by recording, sending for refurbishment and tracking until dispatched to deployment or regions for installations and ensuring Assets / components are all accounted for
• Managing ATM stock, signage and installations stock in regions and deployment
• Timeous communication of Stock dispatched
• Communicating delays, challenges, or operations risks to all stakeholders
• Assists with returns to suppliers
• Keeping accurate stock records of all movements
• Keep record of warehouse tools, and requirements for the warehouse to operate and update asset register

Warehouse Storage

• Ensuring good housekeeping is practiced and the efficient handling of outside stock and stock not in a controller area
• Clearly mark vandalized ATM’s, safes or components with relevant information
• Ensure written off ATM’s follow due process, before scrapping of the property
• Refurbishing stock, must be arranged with Procurement (Ticket) and Installation (Transport) timeously
• Manage, record, reconcile and call off all stock that requires storage off site

General Responsibilities

• Maintain general housekeeping of the warehouse  
• Afternoon hours, weekends, late (receiving) deliveries or dispatches, must be communicated to senior staff members to ensure a stores representative is available

Minimum requirements

• Matric
• Completed relevant qualification, certificate in stock controlling would be an advantage
• Min 3-5 years’ experience in stores operations would be preferred
• MS Office with a focus on Excel