Temporary Helpdesk Assistant at Optimi Learning

Job Description

• Optimi is looking for dedicated and customer-orientated individuals to join the Client Engagement team as Helpdesk Assistants. The ideal candidates should be deadline-driven with strong solution development abilities and excellent communication skills and can analyse and resolve queries.

REQUIREMENTS 

• Certificate in Client Support or similar.
• Grade 12 with CAT as a subject or proven ICT experience post school graduation.
• Computer literacy: MS Suite (Word, Excel).
• Computer literacy: ZohoDesk or similar advantageous.
• Fluent in Afrikaans & English (written and verbal) and one other official South African language (will be advantageous).

DUTIES

• Respond to client queries timeously and effectively.
• Answer all inbound calls timeously.
• Provide clients with accurate and concise feedback.
• Provide step by step assistance.
• Adhere to client support schedule and break schedule.
• MiEbooks troubleshooting.
• Assign tickets where applicable in line with relevant teams, categories and requirements.
• Remain current with all system information, changes, and updates.
• Assist colleagues with work overflow.