Jobs at Optimi Learning

Job Description

• Optimi is looking for a proactive Sales Administrator to support our Sales team by ensuring accurate compilation of documentation, implementation of quality assurance steps, and facilitating seamless student registration processes. The ideal candidate must be driven, people-oriented, and excel in administrative support and must be willing to work in a high paced environment.

REQUIREMENTS

• Grade 12 or equivalent (Essential).
• Diploma in a related field (Advantageous).
• 2 years in Sales Administration.
• Proficient in MS Office (Essential).
• Experience with CRM/sales platforms (Advantageous).
• Fluent in English.
• Proficiency in another official South African language is a plus.

DUTIES

• Support Educational Planners with documentation and lead allocations.
• Handle lead management tasks such as reallocation, tracking and follow-ups.
• Provide quality feedback to management and maintain sales meeting records.
• Assist with internal ticketing, task prioritisation and incentive tracking.
• Ensure balanced task distribution across the sales team.
• Communicate registration processes and policy changes to students.
• Follow up on required enrolment documents (e.g. IDs, registration forms, Matric certificates).
• File documentation accurately and ensure data integrity.
• Capture enrolments and trial courses on relevant platforms (e.g. SkillSoft).
• Draft and issue proof of registration letters.
• Perform quality spot checks on client interactions and sales compliance.
• Monitor and manage DebiCheck mandates and cancellations.
• Verify completeness and correctness of forms and data captured.
• Escalate any system or quality issues proactively.
• Create and update course bundles and product information (SkillSoft).
• Liaise with Marketing and Academics to verify course accuracy online.
• Maintain course-related FAQs and support document.
• Deliver accurate and timely responses to client queries.
• Ensure high client satisfaction via email, call or ticket interactions.
• Drive collaboration between front- and back-office functions.
• Log and follow up on IT/system-related tickets.
• Handle other ad-hoc admin tasks as assigned.

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Job Description

• Optimi is looking for dedicated and customer-orientated individuals to join the Client Engagement team as Helpdesk Assistants. The ideal candidates should be deadline-driven with strong solution development abilities and excellent communication skills and can analyse and resolve queries.

REQUIREMENTS 

• Certificate in Client Support or similar.
• Grade 12 with CAT as a subject or proven ICT experience post school graduation.
• Computer literacy: MS Suite (Word, Excel).
• Computer literacy: ZohoDesk or similar advantageous.
• Fluent in Afrikaans & English (written and verbal) and one other official South African language (will be advantageous).

DUTIES

• Respond to client queries timeously and effectively.
• Answer all inbound calls timeously.
• Provide clients with accurate and concise feedback.
• Provide step by step assistance.
• Adhere to client support schedule and break schedule.
• MiEbooks troubleshooting.
• Assign tickets where applicable in line with relevant teams, categories and requirements.
• Remain current with all system information, changes, and updates.
• Assist colleagues with work overflow.