Test Analyst at Hollard Insurance

Job Purpose

• Responsible for the provision of quality assurance on IT development by ensuring that all software deployments are as per business requirement specifications on all systems.
• Enhance the image of the company through the continuous delivery of efficient and effective customer service.

Key Responsibilities

Test Planning and Design

• Analyzing the product specification
• Designing test cases based on product specification and acceptance criteria.

Test Execution and Reporting

• Execute test cases.
• Functional test scripts.
• Performance test scripts.
• Review and analyze results from executed test cases.
• Defect management.
• Identify and Log Defects.
• Follow up on all outstanding defects with developers.
• Retest all resolved defects (both in projects and maintenance).
• Compile a test summary.
• Assist in the user acceptance testing activity for projects and maintenance initiatives.
• Attend CAB meetings leading up to deployment in production.
• In conjunction with Business Analysts, provide support to learning area in the development and signoff of training material particularly on systems.
• Execute sanity and regression test cases in UAT environment.
• Maintains awareness of best practices and industry standards.

Reporting

• Reports: Provide complete and professional written reports.
• Recordkeeping to be always kept up to date.

Stakeholder Engagement

• Relationship Management: Interact frequently with colleagues, business representatives in a professional manner.
• Take ownership of queries and offer possible solutions to the various stakeholders / clients and ensure all are resolved and feedback given to relevant parties.
• Continuously build and manage the relationships.

People & Talent Management

• Employee Growth: Take responsibility for own career growth and have regular discussions with the relevant role players.

Customer Service & TCF

• Ensure customers are treated fairly and that TCF management is done in conjunction with the Academy. Maintain a high level of service to customers (internal and external) according to the service standards as set by the company.
• General: When required perform any other duties necessary for the operational effectiveness of the company that is within your ability and scope.
• Required Knowledge and Experience    

Required Experience

• 5 years of Test analyst experience in Software Testing / Quality Assurance in a SAFE/AGILE environment
• Testing Tool experience e.g. MS Test Manager, JIRA, Selenium, Load Testing (Jmeter), PostMan, SoapUI, SQL Data Management Studio, Service Bus Explorer
• Minimum of 2 years Life Insurance experience (Preferable).

Required Knowledge and Skills

• Software Testing Analysis
• Proficiency in software testing techniques and tools
• Attention to detail and a high degree of accuracy
• Creative and analytical
• Good communication (written and verbal) skills
• Collaborative and excellent people skills
• Committed, flexible and reliable
• Must know how the Agile methodology works
• Proactive and innovative
• Ability to work independently and under pressure
• Functional Testing
• Time management
• DevOps

Competencies Required

• Following instructions & procedures
• Coping with pressure and setbacks
• Delivering results and meeting customer expectations

Educational Requirements    

Required Qualifications

• A National Diploma/Degree in Information Systems/Technology/Computer Science, or equivalent qualification at NQF6.
• Software Testing / Quality Assurance certifications.
• Recognised Testing certification e.g. ISEB, ISTQB.
• Azure Fundamentals (Preferable).