Test Centre & Sales Administrator (Johannesburg) at Mustek Limited

Role Purpose

• The Administrator: Test Centre & Sales at Mecer Inter-Ed is responsible for overseeing the daily operations of the test centre while also managing sales-related activities.
• This dual role is critical in ensuring the smooth functioning of the test centre and driving sales performance. The position acts as a bridge between test administration and sales, ensuring both areas align with the company’s objectives.

MAIN DUTIES:

• Test Centre Management: Overseeing the daily operations of the test centre, including scheduling, monitoring, and ensuring compliance with testing protocols.
• Sales Administration: Assisting in the sales process, from lead generation to closing deals, and maintaining accurate sales records.
• Customer Service: Providing exceptional customer service to both test candidates and sales clients, addressing inquiries and resolving issues.
• Data Management: Maintaining records related to test centre activities and sales transactions, ensuring accuracy and confidentiality.
• Compliance and Quality Assurance: Ensuring that the test centre operations meet all regulatory and quality standards.
• Reporting and Analysis: Generating reports on test centre activities and sales performance, analysing data to identify trends and areas for improvement.
• Collaboration and Coordination: Working closely with other departments to ensure seamless integration of test centre operations with overall business objectives.
• Professional Development: Continuously enhance your own expertise through ongoing learning and training opportunities. Share knowledge with colleagues and contribute to the improvement of the company.
• Compliance and Quality Assurance: Ensure adherence to Mecer Inter-Ed's quality standards and regulatory requirements in all activities. Participate in audits and assessments as needed.

AD HOC DUTIES:

• Various administrative tasks, beyond the above listed, from time to time.

QUALIFICATION, EXPERIENCE AND SKILLS

Qualifications and Experience

• Qualification Business Administration, Management, or a related field.
• Minimum 1 year experience in an administrative role, preferably in a test centre or sales environment.
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and accounting software.
• Experience: Current or previous experience for the related position.
• Test Centre Operations and Management: Detailed understanding of test centre protocols, including setup, scheduling, monitoring, and compliance with industry-standard testing procedures. Familiarity with the logistical and administrative aspects of managing a test centre environment.
• Sales Process and Techniques: Comprehensive knowledge of the sales cycle, from lead generation and nurturing to closing deals. Understanding of sales strategies, customer segmentation, and target marketing.
• Customer Relationship Management (CRM): Proficiency in using CRM tools to manage client interactions, track sales progress, and maintain customer data.
• Data Management and Analysis: Skills in managing, analysing, and reporting data to inform decisions. Understanding of data privacy and security related to test centre and sales operations.
• Regulatory Compliance: Knowledge of the regulatory environment surrounding test administration, including data protection laws and educational testing standards.
• Quality Assurance: Understanding of quality assurance principles in both test administration and sales processes to ensure high standards are met consistently.
• Communication and Customer Service: Knowledge of effective communication techniques, both verbal and written, especially in a customer service context.
• Technology Proficiency: Familiarity with test centre technology, software for scheduling and monitoring tests, and basic IT troubleshooting.
• Financial Record-Keeping: Understanding of basic financial record-keeping practices in relation to sales, including invoicing, billing, and sales reporting.
• Marketing Fundamentals: Basic knowledge of marketing principles to support sales activities, including understanding of digital marketing tools and strategies.
• Educational and Training Products: For test centres linked to educational services, knowledge of the range of products, certifications, and training programs offered.
• Organizational Skills: Strong organizational skills for managing diverse tasks in test centre administration and sales functions.
• Problem-Solving and Decision-Making: Ability to solve problems efficiently and make informed decisions based on data analysis and organizational policies.

Competencies

• Strong organizational and multitasking abilities.
• Excellent attention to detail.
• Ability to work under pressure and adhere to strict deadlines.

Skills

• Abilities of the employee to perform effectively and efficiently:
• Proficient in Microsoft Office Suite and CRM software.
• Strong communication and interpersonal skills.
• Problem-solving skills and the ability to handle customer inquiries effectively.
• Time management skills with the ability to prioritize tasks.
• Technical Skills
• Organizational Skills
• Communication Skills
• Soft Skills
• Ethical and Legal Awareness
• Teamwork and Collaboration