Ticket Sales Officer X 8 at Robben Island Museum (RIM)

Key performance areas: 

• Attending to queries from concession groups regarding concession requests; 
• Attending to queries from school groups regarding concession requests; 
• Communicating and inform concession groups of progress of request; 
• Attending to queries for staff members regarding nil value tickets; 
• Communicating and inform staff members of progress of request; 
• Requesting approvals from the appropriate senior managers as per the policies and procedures; 
• Building and maintaining a database of parties that have previously requested and have received complimentary (nil value) and concession rate (reduced rate) tickets; 
• Using database to validate requests received from concession and nil rate requesters;
• Receiving concession requests from concession groups and schools; 
• Using database to validate requests received from concession requesters; 
• Completing the concession request form with all the relevant details from the request; 
• Obtaining approval from the relevant senior manager in writing to approve the request; 
• Communicating with requester whether tickets have been approved or rejected; 
• Preparing a pro forma invoice for the concession group or school and make a provisional booking on the POS system; 
• Sending pro forma invoice and supporting request and approval forms to internal control for validation; 
• Sending approved pro forma invoice to the requesting group or school; 
• Providing the Supervisor with the proof of payment to perform EFT validation on the system; 
• Sending the ticket reference number to the requesting group or school; 
• Receiving HOD approved complimentary (nil value) ticket approval from requesting party; 
• Using database to validate requests received from nil rate requesters; 
• Obtaining approval from the relevant senior manager in writing to approve the request; 
• Communicating with requester whether tickets have been approved or rejected; 
• Making a provisional booking on the POS system; 
• Sending the ticket reference number to the requester; 
• Drawing system report on all reduced rate and nil value tickets issued from the system on a monthly basis; 
• Reviewing all transactions and ensure that each transaction is appropriately approved and supported by approval forms; 
• Identifying and investigate exceptions; 
• Prepare a monthly summary of all nil and reduced rate tickets issued; 
• Providing report and supporting files for Finance review; 
• Preparing monthly sales statistics; 
• Identifying, investigate and report instances of suspicious and fraudulent activities; 
• Providing feedback to service providers (POS system) on services rendered; 
• Identifying any issues related to the service provided and professionally resolve issues with service providers; 
• Meeting with POS service providers on a regular basis to discuss and resolve system enhancements, modifications and issues experienced; 
• Commenting current practices and efficiency thereof; 
• Recommending changes and amendments to policies, procedures and systems; 
• Attending to website and email queries from customers regarding bookings; 
• Assisting as and when required, the Events, Marketing and Tours Departments to perform group bookings; 
• Corresponding with customers/groups which pay via EFT; 
• Attending to customer complaints; 
• Attending to customer queries relating to refunds; 
• Recording customer complaints on a log and present cases to the CFO and Marketing Department on a weekly basis; 
• Performing any ad hoc tasks as required by the Ticket Sales Manager.

Minimum Requirements: 

• National Diploma in Events, Tourism or Marketing; 
• Good Computer and spreadsheet skills (VB macro skills in excel aa distinct advantage); 
• Knowledge of automated reconciliation; 
• Good investigation skills; 
• Personal organisation around work targets; 
• Works well under-pressure in a high volume environment with intraday deadlines; 
• Organisational, verbal and written communication skills; 
• Customer-service orientation; 
• Confidentiality;
• Attention to detail and ability to multi-task; 
• Computer literacy; 
• Planning and organising skills; 
• Time management; 
• Interpersonal skills; 
• Initiative;
• Reliability;
• Stress tolerance. 

Forward a letter of application, detailed cv, accompanied by certified copies of your ID and qualification as well as contactable referees, to [email protected] using subject line “Ticket sales24”by no later than 01 November 2024.