Contract Jobs at Robben Island Museum (RIM)

Key performance areas: 

• Attending to queries from concession groups regarding concession requests; 
• Attending to queries from school groups regarding concession requests; 
• Communicating and inform concession groups of progress of request; 
• Attending to queries for staff members regarding nil value tickets; 
• Communicating and inform staff members of progress of request; 
• Requesting approvals from the appropriate senior managers as per the policies and procedures; 
• Building and maintaining a database of parties that have previously requested and have received complimentary (nil value) and concession rate (reduced rate) tickets; 
• Using database to validate requests received from concession and nil rate requesters;
• Receiving concession requests from concession groups and schools; 
• Using database to validate requests received from concession requesters; 
• Completing the concession request form with all the relevant details from the request; 
• Obtaining approval from the relevant senior manager in writing to approve the request; 
• Communicating with requester whether tickets have been approved or rejected; 
• Preparing a pro forma invoice for the concession group or school and make a provisional booking on the POS system; 
• Sending pro forma invoice and supporting request and approval forms to internal control for validation; 
• Sending approved pro forma invoice to the requesting group or school; 
• Providing the Supervisor with the proof of payment to perform EFT validation on the system; 
• Sending the ticket reference number to the requesting group or school; 
• Receiving HOD approved complimentary (nil value) ticket approval from requesting party; 
• Using database to validate requests received from nil rate requesters; 
• Obtaining approval from the relevant senior manager in writing to approve the request; 
• Communicating with requester whether tickets have been approved or rejected; 
• Making a provisional booking on the POS system; 
• Sending the ticket reference number to the requester; 
• Drawing system report on all reduced rate and nil value tickets issued from the system on a monthly basis; 
• Reviewing all transactions and ensure that each transaction is appropriately approved and supported by approval forms; 
• Identifying and investigate exceptions; 
• Prepare a monthly summary of all nil and reduced rate tickets issued; 
• Providing report and supporting files for Finance review; 
• Preparing monthly sales statistics; 
• Identifying, investigate and report instances of suspicious and fraudulent activities; 
• Providing feedback to service providers (POS system) on services rendered; 
• Identifying any issues related to the service provided and professionally resolve issues with service providers; 
• Meeting with POS service providers on a regular basis to discuss and resolve system enhancements, modifications and issues experienced; 
• Commenting current practices and efficiency thereof; 
• Recommending changes and amendments to policies, procedures and systems; 
• Attending to website and email queries from customers regarding bookings; 
• Assisting as and when required, the Events, Marketing and Tours Departments to perform group bookings; 
• Corresponding with customers/groups which pay via EFT; 
• Attending to customer complaints; 
• Attending to customer queries relating to refunds; 
• Recording customer complaints on a log and present cases to the CFO and Marketing Department on a weekly basis; 
• Performing any ad hoc tasks as required by the Ticket Sales Manager.

Minimum Requirements: 

• National Diploma in Events, Tourism or Marketing; 
• Good Computer and spreadsheet skills (VB macro skills in excel aa distinct advantage); 
• Knowledge of automated reconciliation; 
• Good investigation skills; 
• Personal organisation around work targets; 
• Works well under-pressure in a high volume environment with intraday deadlines; 
• Organisational, verbal and written communication skills; 
• Customer-service orientation; 
• Confidentiality;
• Attention to detail and ability to multi-task; 
• Computer literacy; 
• Planning and organising skills; 
• Time management; 
• Interpersonal skills; 
• Initiative;
• Reliability;
• Stress tolerance. 

Forward a letter of application, detailed cv, accompanied by certified copies of your ID and qualification as well as contactable referees, to [email protected] using subject line “Ticket sales24”by no later than 01 November 2024. 

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Responsibilities:

• Channel incoming calls to the appropriate person or department 
• Take message and e-mail to the appropriate person 
• Provide caller with basic information about RIM 
• Report faulty telephone equipment or switchboard 
• Provide information and update the on-line staff directory 
• Consolidate staff’s phone usage in a spreadsheet for managers 
• Analyse pin code usage and report discrepancies to the appropriate authority 
• Create speed dials for Managers 
• Receive, and distribute post 
• Receive, register and distribute faxes 
• Direct visitors to relevant offices  

Qualification and Experience - minimum requirements: 

•  National Diploma in Tourism/ Public Relations or Marketing; 
• Computer Literacy; 
• Fluency in 2 official languages; 
• Oral communication; 
• Customer Service Orientation; 
• Attention to detail; 
• Problem solving.

Forward a letter of application, detailed cv, accompanied by certified copies of your ID and qualification as well as contactable referees, to [email protected] using subject line “Switchboard24” by no later than 01 November 2024.

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Duties and Responsibilities: 

• To be responsible for all aspects of stock handling. 
• Responsible for loading and offloading of cargo; 
• Dealing with sales and admissions. 
• Reconciling cash receipts on a daily basis. 
• Monitoring the stock budget and ensuring that purchases are contained within the  purchasing budget; 
• Ensuring standards of quality, customer service and health and safety are met. 
• Responding to customer complaints and comments. 
• Responding to general enquiries about the centre and local history; where necessary. 
• Organising special promotions and displays. 
• Work as part of a multi-disciplinary team. 
• Ensuring the security of the stock.  

Qualification and Experience - minimum requirements: 

• Matric 
• Two years’ retail, till operator or cashier experience. 
• Customer service experience 
• Literacy and numeracy 
• Ability to speak English and at least two other languages (foreign or local). 

Forward a letter of application, detailed cv, accompanied by certified copies of your ID and qualification as well as contactable referees, to [email protected] using subject line “Shop Assist24” by no later than 01 November 2024.

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Key performance areas: 

• Refer to the tour schedule to obtain tour times and numbers of visitors 
• Verify the appropriate vehicle and driver are available, check tour guide equipment, 
• Acquaint the tourist with the tour structure, amenities and rules and regulations of RIM; 
• Conduct the tour of Robben Island Museum highlighting information related to political history, history of the prison, history of the built and natural environment. 
• Contextualise the history of the world and relate it to the history of Robben Island; 
• Manage stops during the tour. 
• Search for the information relating to Robben Island history and political issues; 
• Participate in discussions, forums, meetings and training sessions within or outside Robben Island Museum; 
• Discuss and expand on information, design and insert information into the tour; 
• General administrative duties. 

 Experience and technical skills: 

• Ex-political prisoners of Robben Island with knowledge on the history of the prison 
• One year experience will be an advantage. 
• Fluent in at least 2 SA official Languages 
• Foreign language – optional but an advantage 
• Computer Literacy 

Forward a letter of application, detailed cv, accompanied by certified copies of your ID and qualification as well as contactable referees, to [email protected] using subject line “EPP24” by no later than 01 November 2024.

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Responsibilities:

• Assist the Senior Manager marketing in all marketing and tourism functions 
• Co-ordinate meetings, site visits and events. 
• Assist with reservation of events and private tours 
• Perform routine office functions. 
• Monitor and update assets and office equipment. 
• Marketing and tourism projects assistance 
• Maintain filing system database 
• Co-ordinate the procurement process for all departmental activities 

 Qualification and Experience - minimum requirements: 

• National Diploma in Office Administration, Tourism or relevant qualifications 
• 2 - 5 years’ relevant experience 
• Proficient in MS Word, Excel and Power Point 
• Project Management experience – tourism related experience 
• Code 8 driver’s license would be advantageous 

Forward a letter of application, detailed cv, accompanied by certified copies of your ID and qualification as well as contactable referees, to [email protected] subject line “Marketing Assistant24”by no later than 01 November 2024. 

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Responsibilities:

• Welcome visitors/tourists at the RIM Information Office and Murray’s Harbour; 
• Receive and refer request from various sources telephonically and/or via e-mail; 
• Dispense information on tourism services and products offered at RIM and elsewhere in the Western Cape; 
• Assist with facilitating the visits from schools; 
• Assist visitors with the use of the technical facilities of the Exhibitions e.g. Touch Screens; 
• Collect and register lost and found property; 
• Make announcements on boarding and departure; 
• Ensure electronic information board is updated; 
• Assist visitors with special needs e.g. wheelchairs, prams; 
• Assist sea sick visitors and arrange the nurse/paramedic; 
• Report any maintenance, security and cleaning issues to the relevant departments; 
• Hand out and collect Robben Island feedback questionnaires/surveys and forward to the correct department; 
• Supply information about the conference facilities at the Gateway; 
• Train the temps when necessary; 
• Check and validate the tickets of the visitors; 
• Facilitate boarding of clients on ferries; 
• Monitor the number of people boarding the ferry each trip every day 

Qualification and Experience - minimum requirements: 

• National Diploma in Tourism/ Public Relations or Marketing; 
• Customer Service certificate advantageous; 
• One-year customer service related experience; 
• Computer Literacy; 
• Fluency in 2 official languages; 
• Customer Service Orientation; 
• Attention to detail; 
• Problem solving; 

Forward a letter of application, detailed cv, accompanied by certified copies of your ID and qualification as well as contactable referees, to [email protected] using subject line “Info24”by no later than 01 November 2024. 

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Duties and Responsibilities: 

• Analyse Tour roster, 
• Verify appropriate Vehicle and driver are available, 
• Check Guide equipment in Vehicle, 
• Receive Tourists at the harbour, 
• Access the needs of the tourists and co-ordinate necessary arrangements (e.g. wheelchairs and prams), 
• Acquaint the tourist with the tour structure, amenities and the rules and Regulations of Robben Island, 
• Conduct the tour of Robben Island highlighting the information on marine history, political history, history of buildings, geographical information and natural environment, 
• Correlate Information about the history of the world and Robben Island context, 
• Manage stops during tours, 
• Conclude tours and hand over tourists to Prison Guides, 
• Search information relating to Robben Island history and political issues (internet, newspaper, policies, videos etc.), 
• Participate in discussions, forums, meetings and training sessions within or outside the organisation, 
• Discuss and expand information with peers and management, 
• Design and include relevant information in tour, 
• General Administration duties. 

Minimum Requirements: 

• Registered Tour Guide, 
• Diploma/Degree in Tourism/History or Social Science 
• First Aid certificate, 
• 2 years relevant experience, 
• Fluency in English and 1 other official language, 
• Understanding of South African and world political history and current events, 
• Knowledge of Environment heritage and Tourism, 
• Fluency in a Foreign Language would be an advantage. 

Forward a letter of application, detailed cv, accompanied by certified copies of your ID and qualification as well as contactable referees, to [email protected] using subject line “Gen Tour Guide24” by no later than 01 November 2024. 

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Duties and Responsibilities: 

• Transporting visitors and residents following a pre-planned route to a definite schedule. 
• Regulating heating equipment and ventilation of the bus for the comfort of passengers. 
• Driving bus carefully and in compliance with National Roads Traffic Acts and regulations. 
• Assuming responsibility for the safety of visitors in loading, unloading, and transporting them to and from various sites. 
• Conducting vehicle inspection daily and filling the inspection form with the transport unit 
• Checking water, fuel, oil, and mechanical conditions before leaving on the run. 
• Keeping operational records and making simple reports. 
• Reporting defects or problems with the vehicle to the supervisor /unit manager. 
• Adhering to maintenance schedule instructions. 
• Reporting delays or accidents. 
• Signing logbook at all times to keep operational records 
• Assisting passengers, such as elderly or disabled individuals, on and off the bus, ensuring they are seated properly. 
• Keeping passengers clued up on likely delays. 
• Check wheel ramps all the time to help disabled customers as and when required. 
• Be able to sleep over on the Island when required 
• Complete other tasks as assigned by the /supervisor unit manager 

 MINIMUM REQUIREMENTS: 

• Grade 10-12. 
• 5 years of verifiable driving experience on light and heavy vehicles. 
• Knowledge of safety rules and regulations. 
• Valid unendorsed driver’s license (EC1 or EC) with valid PDP. 
• Good driving record 
• No drunken driving 

Forward a letter of application, detailed cv, accompanied by certified copies of your ID and qualification as well as contactable referees, to [email protected] using the subject line “Bus Driver by no later than 01 November 2024.