Information Officer X 3 at Robben Island Museum (RIM)

Responsibilities:

• Welcome visitors/tourists at the RIM Information Office and Murray’s Harbour; 
• Receive and refer request from various sources telephonically and/or via e-mail; 
• Dispense information on tourism services and products offered at RIM and elsewhere in the Western Cape; 
• Assist with facilitating the visits from schools; 
• Assist visitors with the use of the technical facilities of the Exhibitions e.g. Touch Screens; 
• Collect and register lost and found property; 
• Make announcements on boarding and departure; 
• Ensure electronic information board is updated; 
• Assist visitors with special needs e.g. wheelchairs, prams; 
• Assist sea sick visitors and arrange the nurse/paramedic; 
• Report any maintenance, security and cleaning issues to the relevant departments; 
• Hand out and collect Robben Island feedback questionnaires/surveys and forward to the correct department; 
• Supply information about the conference facilities at the Gateway; 
• Train the temps when necessary; 
• Check and validate the tickets of the visitors; 
• Facilitate boarding of clients on ferries; 
• Monitor the number of people boarding the ferry each trip every day 

Qualification and Experience - minimum requirements: 

• National Diploma in Tourism/ Public Relations or Marketing; 
• Customer Service certificate advantageous; 
• One-year customer service related experience; 
• Computer Literacy; 
• Fluency in 2 official languages; 
• Customer Service Orientation; 
• Attention to detail; 
• Problem solving; 

Forward a letter of application, detailed cv, accompanied by certified copies of your ID and qualification as well as contactable referees, to [email protected] using subject line “Info24”by no later than 01 November 2024.