Tracing Administrative Assistant at iMasFinance

Job Purpose:

To collect debt, assist with the repossession of vehicles and the disposal of such assets with objective of minimizing risk to Iemas Financial Services.

Job Outputs:

• Prioritise accounts for collection.
• Contact customers to determine the reasons for delinquency and assist them in developing repayment plans to bring there account up to date.
• Where members cannot be contacted through provided contact details, making use of tracing tools (ITC, CPB & Experian) to find and locate them.
• Update credit bureaux systems with trace alerts.
• Follow up on trace alert notifications
• Assign accounts out for repossession with repossession agents in a timely manner.
• Arrange for collection of assets and delivery to disposal unit.
• Ensure relevant support documents are supplied by repossession agents: Voluntary surrender, Inspection sheets, Loss affidavits, Court order affidavits, Annexure D, Towing request, Court order.
• Maintain internal and external relationships including relationships with repossession agents, valuators, storage venue and auctioneers.
• Manage and monitor performance of Repossession Agents in line with SLA
• Maintain positive and effective working relationships with internal stakeholders. This includes, pre-legal, legal and debt review teams and finance department to ensure timely payments.
• Generate settlements amounts and always include legal fees and calculating unearned interest (this is only done within legal and asset recovery).
• Assist member with statements, Natis and other related matters.
• Handle client queries and complaints and escalate where needed.
• Update member account w.r.t NCA and keep records in line with filing and document management processes and procedures.
• Compile and submit reports to direct manager weekly, monthly and as required.

Qualifications:

• Grade 12
• Computer Literacy
• Diploma Credit Management ( desirable)

Experience:

• 2 years Debt collections administration
• 1 - 2 years Asset Recovery and Repossession

Knowledge and Skills:

• Computer literate (MS Office)
• Communication skills
• Negotiation skills
• Conflict handling
• Interpersonal skills
• Resilience
• Portfolio management