Trade Execution Co-ordinator at COFCO International

Operations: Trade Execution Co-Ordinator (Customer Service Expeditor)

• This team focusses on the customer relationship and is the primary contact for the customer & internal parties.
• Collaborate with the internal teams to ensure coordinated tasks are completed efficiently to support business objectives and customers.
• The primary focus of this role is on activities related to contract execution, planning and customer service.

Role and responsibilities
This role requires a high level of administration. Majority of the admin work is compiled on Microsoft Excel and exported to a complex integrated

• ERP system, called T1.
• Daily and consistent liaisons with customers regarding requirements, planning, offload points, stock levels, delays at offloading point etc.
• Daily and consistent liaisons with logistics.
• Collaboration with various departments, specifically traders re customer requirements; Invoicing and Contract & Inventory desk.
• Consistent communication with the customer, occurs after hours, on weekends – with transporters and shipping ports.
• Fast paced, high pressure work environment.
• Daily movements (avg): Depends on clients; approximately 25,000-30,000+ tons per month per coordinator.
• Seasonal harvest (avg): Depends on clients; approximately 40,000+ tons+ per month per coordinator.
• Ad hoc Vessel Exports and Imports: 10+ vessels per annum, 3rd party loads, port loads.

Excellence in Execution: Customer facing

• Enter and complete all entries of commodity movements data in the system
• Reconcile all contracts and investigate and resolve stock differences in collaboration with the inventory coordinator
• Measure margins on physical delivery
• Ensure settlement of all contracts once completed and in accordance with contract payment terms
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale
• Planning for customer contract delivery in collaboration with the logistics team
• Identify efficiency & cost saving opportunities in the supply chain
• Resolve all customer queries as quickly and efficiently as possible
• Collaborate with all internal teams to ensure coordinated tasks are completed efficiently to support business objectives and customers
• Other duties as assigned
• Handle basic issues and problems, while escalating more complex issues to appropriate staff
• Maintain a good relationship with customers
• Maintain good relationships and open communications with all related internal parties

Essential Skills

• Tertiary qualification in a related field
• 5 years’ experience in a similar role
• Good knowledge of Microsoft Office applications
• Excellent Microsoft Excel proficiency
• Excellent communication and negotiation skill
• Solution orientated, and pro active problem solver
• Dedicated and diligent
• Ability to work as part of a team but also reach individual goals
• Adaptable to change
• Comfortable working after hours
• Ability to work under pressure and with short deadlines

Desirable Skills

• Advanced Microsoft Excel proficiency
• Exposure to Food / Feed / Agri commodity sector 

General

• Direct report to Trade Execution Controller and matrix reporting to Operations Manager
• Market related base salary with medical and provident benefits
• Discretionary annual performance bonus and increase
• Season runs from March to September
• Financial Year end is December