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  • Posted: Sep 30, 2020
    Deadline: Oct 6, 2020
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    Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.


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    Trainee Call Centre Agent-3

    Job Description

    • Deals with client queries via telephone in adherence with Call Centre standards under supervision.
    • Escalate complex queries to more senior agents.
    • Takes inbound calls and shares relevant information with assistance and on the job coaching.
    • Finalises calls at point of contact where possible.
    • Learner to Moderate level of technical knowledge.
    • Limited multi skilling across product and process relevant to the business area.

    Skills and Experience

    • 2-3 years work experience

    Education

    • Matriculation Certificate (Matric) (Required)

    Method of Application

    Interested and qualified? Go to Old Mutual on oldmutual.wd3.myworkdayjobs.com to apply

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