Trainee Call Centre Agent-3 at Old Mutual South Africa September, 2020

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- Trainee Call Centre Agent-3 at Old Mutual South Africa
Posted: Sep 30, 2020

Expires: Oct 6, 2020

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Old Mutual was established in Cape Town in 1845 as South Africa's first mutual life assurance society. Our purpose is to help our customers thrive by enabling them to achieve their lifetime financial goals, while investing their funds in ways that will create a positive future for them, their families, their communities and broader society.
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Trainee Call Centre Agent-3
- Job Type Full Time
- Qualification Matric
- Experience 2 - 3 years
- Location Western Cape
- City Cape Town
- Job Field Customer Care, Success and Service
Job Description
- Deals with client queries via telephone in adherence with Call Centre standards under supervision.
- Escalate complex queries to more senior agents.
- Takes inbound calls and shares relevant information with assistance and on the job coaching.
- Finalises calls at point of contact where possible.
- Learner to Moderate level of technical knowledge.
- Limited multi skilling across product and process relevant to the business area.
Skills and Experience
- 2-3 years work experience
Education
- Matriculation Certificate (Matric) (Required)
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Interested and qualified? Go to Old Mutual South Africa on oldmutual.wd3.myworkdayjobs.com to apply

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Trainee Call Centre Agent-3 at Old Mutual South Africa

Trainee Call Centre Agent-3

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Trainee Call Centre Agent-3 at Old Mutual South Africa

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