Trainee Consumer Feedback & Sensory Specialist at Nestle

Main Purpose

• The Trainee Consumer Feedback and Sensory Specialist will Investigate consumer complaints with team and respond timely to Consumer Services department. Identify root cause and support the implementation of corrective and preventive actions. Evaluate effectiveness of preventive actions. Maintain consumer complaint statistics, apply Pareto analysis, identify the top 5 main contributors to Consumer complaints and trigger improvement projects. Accountable for the reduction of consumer complaints. Recruitment, screening, training, and managing of Sensory panels. Responsible for the In-Out tasting for raw materials, semi-finished - and finished products.
• Day in the life of a Trainee Consumer Feedback and Sensory Specialist:
• The  Trainee Consumer Feedback and Sensory Specialist will be responsible for the following:

Consumer Feedback

• Investigate consumer complaints and perform Root Cause Analysis                                                
• Discuss consumer complaints with operators in formal sessions and solicit for bottom-up proposals to reduce and eliminate complaints                                                
• Develop and maintain the monthly consumer complaint statistics by product group and variant
• Analyze Complaint data & draw trends at the end of every month and submit to the Factory QA Manager.                                    

Sensory

• Develop a competent group of tasters across functions to carry out the In-Out tasting for raw materials, semi-finished - and finished products.
• Recruitment, screening, training, and managing of Sensory panels.
• Triangle testing – when the process or an ingredient has changed to identify if there is a significant difference.
• Standard approval – when a new standard has to be selected a triangle test has to be performed to proof similarity.
• Keeping Quality tests should be conducted, recorded and shared with the application group.

Technical Assistance

• Assist in the developing of corrective actions.                                         

People Development    

• Raise the awareness in the factory on consumer complaints and sensitize staff.
• Check panel performance of each panel at least once per year & re-train panelists who need further training.

What will make you successful?

• Minimum 2-3 years in a technical field, preferably food manufacturing
• Minimum tertiary degree/diploma in Food Science, Food Technology or equivalent
• SAP experience advantageous
• Power BI experience essential and advanced excel skills essential