Trainee/Junior Service Advisor - Rola Haval Stellenbosch at Rola Motor Group

Job Advert Summary    

The ideal candidate should possess excellent communication skills and be able to work effectively in a fast-paced environment. Additionally, you should have a positive attitude, be detail-oriented, and have a passion for delivering outstanding customer service.

If you are a team player with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity!

Minimum Requirements    

• High school diploma or equivalent
• Knowledge of vehicle maintenance and repair procedures (advantageous)
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment
• Detail-oriented with strong organisational skills
• Positive attitude and willingness to learn
• Proficient in computer applications and software
• Valid driver's license and clean driving record

Duties and Responsibilities    

• Greet customers and assess their vehicle repair and maintenance needs
• Provide accurate estimates of repair costs and timeframes
• Schedule service appointments and ensure that repairs are completed on time
• Communicate with technicians and parts department to ensure timely completion of repairs
• Educate customers on preventative maintenance and recommend appropriate services
• Maintain accurate records of service history and ensure that all necessary paperwork is completed accurately and on time
• Address customer concerns and complaints in a timely and professional manner
• Follow up with customers after service to ensure satisfaction and promote customer loyalty