Training Consultant at Discovery Limited

Key purpose

• The vacancy is for a Training Consultant (facilitator) within the Discovery Institute of Training, who will facilitate and design and develop training programmes and material for Discovery Bank product-specific in-person and virtual training solutions for various business units across Discovery Bank.

Key outputs

All work must be done accurately, comprehensively and in-line with set quality standards.

• Facilitate impactful in-person and virtual blended learning solutions.
• Invigilate formative and summative assessments, identify development areas, and provide constructive developmental feedback.
• Following the 6Ds methodology, create training material and assessments based on technical product information, systems and SOPs for predominantly facilitator-led training workshops and induction programmes, in line with the curriculum to ensure that learning and business outcomes are matched.
• Review and provide input on training material created by the Instructional Designers.
• Monitor, evaluate, and keep accurate records of training activities and programme effectiveness using the LMS.
• Keep abreast of the latest learning and development trends, developments, and best practices to implement accordingly.
• Collaborate with SMEs, product coaches and line managers to understand business outputs and manage delivery of said outputs.
• Obtain feedback from stakeholders on the appropriateness of delivery of training interventions to drive continuous improvement.
• Effectively deploy appropriate assessments that measure knowledge transfer.
• Ensure the effective transition from training to the live environment (soft landing).

Competencies

• Familiar with traditional and modern facilitation methods
• Experience in the application of the 6Ds methodology
• Creative and innovative
• Growth mindset
• Excellent organisational and time management skills
• Very good command of the English language
• Good attention to detail
• Communicate effectively with diverse personalities
• Delivering results and meeting customer expectations
• Coping with pressure and setbacks
• Adapting and responding to change
• Relating and networking
• Applying expertise and technology
• Show an interest in the current economic climate and keeps up to date with daily market trends related to the banking industry
• Good report writing skills

Experience

The following knowledge and experience are required:

• Intermediate to advance Discovery Bank product knowledge - Essential
• 2 years working experience within Client Services in a banking environment - Essential
• Adequate knowledge of bank systems and aplications
• 2 years Training experience
• Relevant training qualification