Training Facilitator (Centurion) at AFGRI Equipment

Description

• AFGRI Equipment is seeking a hands-on Training & Development Facilitator who lives and breathes our branch operations, administrative workflows, parts supply chain and workshop processes.
• You’ll embed our Control Matrix, drive system adoption and uplift administrative excellence across a network of 40+ branches.

Requirements

Minimum Requirements

• Minimum 5 years experience within AFGRI Equipment environment—hands-on admin roles preferred.
• Demonstrable mastery of AFGRI’s Equip, workshop management tools, parts ordering systems and Control Matrix standards.
• Proficient in adult-learning methodologies (ADDIE/Kirkpatrick) and e-learning authoring tools
• Excellent stakeholder management—collaborate with branch, IT, Continuous Improvement, SHEQ and senior leadership.
• Exceptional facilitation and presentation skills with the ability to simplify complex processes for all skill levels.
• Willingness to travel nationally and work flexible hours when required.
• Fluent in English and Afrikaans is an advantage.

Key Responsibilities

• Collaborate with Operations and Branch Managers to map “as-is” vs. “to-be” administrative and parts workflows (order-to-cash, inventory replenishment, warranty claims) and design job aids, SOPs and quick-reference guides.
• Develop and deliver blended learning solutions (classroom, virtual, e-learning modules in Articulate 360/Captivate) covering AFGRI systems, and Control Matrix compliance.
• Conduct on-site audits and one-on-one coaching in real-time, using process-gap analysis and root-cause techniques to reduce administrative errors and drive SLA compliance.
• Partner with IT and Continuous Improvement teams during system roll-outs, upgrades or new module deployments; draft release-notes, update training playbooks and execute mock-scenarios.
• Track trainee performance via our LMS dashboards, analyse time-to-competency, and iterate programmes based on feedback loops.
• Provide monthly rolling reports on branch adoption rates, compliance variances, recurring exceptions and improvement roadmaps to senior leadership.

Closing Date: 22 July 2025