Training Manager at KFML Holdings Pty (Ltd)

• We are expanding our Spec-Savers Training Academy and have an exciting and challenging position available at our Port Elizabeth Head Office for an energetic, experiences and forward-thinking Training Manager to lead and deliver our learning and development capability across our national retail franchise network. 
• The successful candidate will play a key role in supporting operational performance, onboarding, clinical and product knowledge, brand consistency, customer experience, compliance learning, and continuous development through both in-person and digital learning platforms.
• This role is ideal for someone who are passionate about driving business performance and brand excellence, through impactful and consistent customer and patient experiences nationwide.

Minimum Requirements    

• Bachelor’s or Honour’s degree in a Learning and Development, Education, Human Resource, Retail Operations or related field
• Minimum 5-7 years’ experience in an adult learning & development or operational training capability development environment
• Good working knowledge and experience with LMS applications
• An SDF qualification and experience with CPD accreditation will be an advantage
• Registered Assessor / Moderator with the W&R SETA advantageous
• Knowledgeable regarding SAQA, SETA, and NQF regulations
• Experience in a retail or clinical environment will be an advantage
• Proficient in the use of AI and Large language models
• Ability to manage workflow, quality, and timelines across multiple projects
• Has project management experience in organising and leading large-scale learning events
• Strong understanding of training programme development methodologies
• Excellent English language written and verbal communication skills
• Advanced skills in Excel, analytics dashboards, and digital learning platform administration
• Highly organised with strong attention to detail in administration and record-keeping skills
• Excellent presentation, facilitation, and content development skills
• Proven ability to work in an innovative, fast-paced, customer-centric workplace
• Up-to-date knowledge of latest training practices, trends, and technologies
• Self-motivated and passionate about talent development and lifelong learning

Duties and Responsibilities    
Learning & Development Strategy:

• Develop and implement a practical end-to-end learning content strategy from scope to delivery with measurable impact assessments
• Ensure learning materials constantly align with business objectives, and are updated to remain relevant and accurate
• Coordinate and conduct onboarding training for new staff and franchisee teams

Training Content & Programme Development

• Maintain a high standard of brand-aligned visual representation in all content
• Develop programmes that incorporate overall business objectives through engaging training material, modules, assessments, SOPs and learning resources
• Integrate blended learning solutions that drive engagement and measurable performance results
• Facilitate training in collaboration with Marketing, Operations, Franchisees, CRM, Clinical Teams and subject matter experts

LMS & Digital Learning

• Manage and continuously improve the company’s Learning Management System (LMS)
• Monitor Learner engagement, assessments, completion rates and training compliance.
• Ensure training administration and records are accurately and timeously updated, and collate and analyse data to generate insights to inform strategic actions

Operational and Brand Training

• Support the rollout of promotions, campaigns, product launches, operational changes, and new initiatives through effective learning interventions
• Ensure consistency in customer experience, clinical processes, operational standards, and brand execution across the network
• Handle multiple cross-functional deadlines and projects effectively
• Communicate with all stakeholders in a clear and professional manner

Compliance and Governance

• Maintain accurate training records and competency tracking
• Support compliance-related learning initiatives, including POPIA, health & safety, ISO requirements, and operational compliance standards
• Work closely with HR and the Skills Development Facilitator (SDF) to align learning records and reporting where required

Stakeholder Collaboration

• Partner closely with Operations, HR, Marketing, Clinical teams, Franchisees, and leadership
• Facilitate workshops, presentations, and learning interventions where required.
• Lead and project manage the company’s regional frontline learning roadshows held annually across the network, including content planning, stakeholder coordination, venues, logistics, speakers, and learning delivery.
• Provide guidance and support to managers regarding staff capability and development needs

Deadline:12th June,2026