Training Specialist at Vodafone Global Enterprise

Role Purpose/Business Unit:

• The Training Specialist is responsible for designing, developing, and delivering high-quality training and content solutions that support the organisation’s Capability strategy.
• This role plays a critical part in enabling employees to build essential skills, ensuring alignment with business priorities, and fostering a culture of continuous learning and innovation

Your responsibilities will include:

Learning Needs Analysis

• Conduct learning needs assessments for identified projects and Capability initiatives.
• Analyse skills gaps and recommend appropriate training solutions that align with the organization’s strategic goals.
• Facilitate Training / Learning and manage related training roll out
• Coordinate and manage logistics for frontline development programs, including scheduling, venue booking, and technology setup (e.g., virtual learning platforms).
• Deliver training programs (both virtual and in-person) as part of Capability projects, ensuring timely execution within project timelines.
• Administer learning systems (e.g., LMS) to support the delivery, tracking, and reporting of frontline training programs.
• Evaluate the effectiveness of training interventions through assessments, feedback, and performance metrics

Content Design and Development:

• Design and develop engaging learning content, including eLearning modules, virtual instructor-led sessions, videos, job aids, and microlearning resources, tailored to identified Capability projects
• Collaborate with subject matter experts (SMEs) to ensure content accuracy and relevance.
• Utilize modern learning tools and technologies (e.g., Articulate, Adobe Captivate, LMS platforms) to create dynamic and interactive training materials.

Collaboration and Stakeholder Engagement:

• Partner with business leaders, HRBP, and Capability team members to understand training needs and deliver fit-for-purpose learning solutions.
• Work closely with the Capability Manager and Business Operations Specialist to contribute to the broader Capability strategy, including the development of a skills-based organisation.

Continuous Improvement:

• Stay up to date with emerging trends in learning and development practises, content design, technology, and workforce capability.
• Continuously refine and enhance training materials and methodologies based on feedback and evolving business needs.
• Acquire highly specialised knowledge & skills
• Attend train-the-trainer sessions/courses with Suppliers and Vodafone Group to acquire specialised knowledge & skills as per Vodacom’s digital transformation agenda.
• Management, Accreditation & Quality Assurance of Contractor / 3rd Party Trainers
• Manage the training delivery rollout and training plans of contractor trainers within the specific region.
• Support the relevant upskilling and associated training accreditation of Capability 3rd party trainers for the relevant training programs and learning framework / curricula.
• Implement continuous quality assurance to ensure business continuity and that the knowledge & skills of the 3rd party trainers are current.
• Evaluate and Administer Training / Learning
• Conduct knowledge, skills and behavioural evaluation to determine the effectiveness of learning.
• Develop reports clearly indicating the effectiveness of the training intervention/ project.
• Identify and make recommendations for improvement to the specific training intervention facilitated and feedback to the Content Development team.
• Recommend overall areas for improvement and liaise with the Learning Manager to address the next steps for improvement.
• Ensure that all administration and reporting is conducted for training being completed.
• Maintain learner results in the global Learning Management System (SuccessFactors).

The ideal candidate for this role will have: 

• Matric / Grade 12 (essential)
• 3 year Degree/Diploma in HR or EDTP (essential)

Experience:

• Must have 3 – 5 years’ experience within the Learning & Development or training environment.

Core competencies, knowledge and experience :

• Project management skills with the ability to manage multiple training projects simultaneously
• Excellent communication and stakeholder management
• Ability to analyse complex information and translate it into engaging and accessible learning content
• Knowledge of modern learning methodologies (e.g. Blended, micro-learning and social learning)
• Familiarity with skills-based frameworks and Capability building approaches is desirable
• Experience in instructional design and content development

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 13 June 2025.