Jobs at Vodafone Global Enterprise

Role Purpose/Business Unit:

• The Training Specialist is responsible for designing, developing, and delivering high-quality training and content solutions that support the organisation’s Capability strategy.
• This role plays a critical part in enabling employees to build essential skills, ensuring alignment with business priorities, and fostering a culture of continuous learning and innovation

Your responsibilities will include:

Learning Needs Analysis

• Conduct learning needs assessments for identified projects and Capability initiatives.
• Analyse skills gaps and recommend appropriate training solutions that align with the organization’s strategic goals.
• Facilitate Training / Learning and manage related training roll out
• Coordinate and manage logistics for frontline development programs, including scheduling, venue booking, and technology setup (e.g., virtual learning platforms).
• Deliver training programs (both virtual and in-person) as part of Capability projects, ensuring timely execution within project timelines.
• Administer learning systems (e.g., LMS) to support the delivery, tracking, and reporting of frontline training programs.
• Evaluate the effectiveness of training interventions through assessments, feedback, and performance metrics

Content Design and Development:

• Design and develop engaging learning content, including eLearning modules, virtual instructor-led sessions, videos, job aids, and microlearning resources, tailored to identified Capability projects
• Collaborate with subject matter experts (SMEs) to ensure content accuracy and relevance.
• Utilize modern learning tools and technologies (e.g., Articulate, Adobe Captivate, LMS platforms) to create dynamic and interactive training materials.

Collaboration and Stakeholder Engagement:

• Partner with business leaders, HRBP, and Capability team members to understand training needs and deliver fit-for-purpose learning solutions.
• Work closely with the Capability Manager and Business Operations Specialist to contribute to the broader Capability strategy, including the development of a skills-based organisation.

Continuous Improvement:

• Stay up to date with emerging trends in learning and development practises, content design, technology, and workforce capability.
• Continuously refine and enhance training materials and methodologies based on feedback and evolving business needs.
• Acquire highly specialised knowledge & skills
• Attend train-the-trainer sessions/courses with Suppliers and Vodafone Group to acquire specialised knowledge & skills as per Vodacom’s digital transformation agenda.
• Management, Accreditation & Quality Assurance of Contractor / 3rd Party Trainers
• Manage the training delivery rollout and training plans of contractor trainers within the specific region.
• Support the relevant upskilling and associated training accreditation of Capability 3rd party trainers for the relevant training programs and learning framework / curricula.
• Implement continuous quality assurance to ensure business continuity and that the knowledge & skills of the 3rd party trainers are current.
• Evaluate and Administer Training / Learning
• Conduct knowledge, skills and behavioural evaluation to determine the effectiveness of learning.
• Develop reports clearly indicating the effectiveness of the training intervention/ project.
• Identify and make recommendations for improvement to the specific training intervention facilitated and feedback to the Content Development team.
• Recommend overall areas for improvement and liaise with the Learning Manager to address the next steps for improvement.
• Ensure that all administration and reporting is conducted for training being completed.
• Maintain learner results in the global Learning Management System (SuccessFactors).

The ideal candidate for this role will have: 

• Matric / Grade 12 (essential)
• 3 year Degree/Diploma in HR or EDTP (essential)

Experience:

• Must have 3 – 5 years’ experience within the Learning & Development or training environment.

Core competencies, knowledge and experience :

• Project management skills with the ability to manage multiple training projects simultaneously
• Excellent communication and stakeholder management
• Ability to analyse complex information and translate it into engaging and accessible learning content
• Knowledge of modern learning methodologies (e.g. Blended, micro-learning and social learning)
• Familiarity with skills-based frameworks and Capability building approaches is desirable
• Experience in instructional design and content development

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 13 June 2025. 

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Role Purpose/Business Unit:

• Responsible for providing legal advice and support to Vodacom’s financial services business on aspects related to the fintech/ financial services industry, which includes but is not limited to insurance law (both short-term and long-term), PASA rules with a focus on digital payments, credit law and/or banking law.

Your responsibilities will include:

• Responsible for providing accurate, effective, and timely legal advice, analysis and support at an expert level on complex matters of significant, strategic and/or financial value to Vodacom in relation to its financial services business.
• Negotiating complex transactions relating to the company’s financial services business and providing legal advice regarding these transactions to senior business stakeholders.
• Drafting a wide range of contracts for the financial services business, including but not limited to Payments, Lending and Insurance Binder, Intermediary and Outsourced agreements.
• Keep business stakeholders updated and briefed on key projects and risk management.
• Ensure that all legal matters are reported and managed in accordance with company governance requirements and processes, delegation of authority, and Group Code of Conduct.
• Actively participate in the broader Vodafone and Vodacom legal community to bring benefit from experience, expertise, and synergies to Vodacom.
• Keep Managing Executive: Legal Affairs and/or Chief Legal Risk and Compliance Officer (as the case may be) informed /involved on major or complex issues.

The ideal candidate must have:

• LLB Degree and admitted attorney with a minimum of 8 – 10 years post qualification experience.
• Proven track record in providing strategic legal advice to clients in the fintech sector.
• Prior experience working in major financial institution, financial services regulatory authority, or financial services practice and/or department within a major law firm or reputable corporate.
• Comprehensive technical knowledge of insurance, digital payments services and/or payments acquiring is essential.
• Knowledge and/or awareness of relevant technological developments within the financial, payments-acquiring and digital payments services industries.
• Experience in dealing with regulatory and government authorities.
• Extensive commercial law, drafting and negotiation experience, with ability to provide timely and innovative legal solutions in a fast- moving industry.
• Experienced commercial attorney with knowledge of telecoms industry, general technology law, financial services / fintech or related experience.
• Fluency in English is mandatory.

Core competencies, knowledge, and experience:

• Comprehensive knowledge of the industry practices, laws and regulations relating to the financial services sector, including but not limited to banking laws, data privacy regulations, anti-money laundering (AML) laws and consumer protection laws, with a deep understanding of the unique legal challenges faced by fintech companies. (essential)
• An in-depth understanding of the financial services industry and demonstrable wide-ranging commercial experience. (essential)
• Knowledge and / or awareness of relevant technological developments within the financial sector industry. 

Closing date for Applications: 23 June 2025. 

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Role Purpose:

• The Financial Operations (Real Estate) is responsible for the end-to-end Financial Reporting and Accounting Processes of our lease accounting transactions in a timely and accurate manner, in accordance with defined operating procedures, policies, SOX, compliance, IFRS and business partner service level agreements. 
• The Senior Specialist: Finance Operations is responsible for the accounting treatment of lease accounting; ensuring timeous payments and recoveries.
• The individual will enjoy problem solving and striving to improve the metric of the operational process.
• The incumbent will be a member of the wider FinOps and RE teams.
• They will be required to have excellent communication skills and to be able to interact with people from different environments, internal to Vodacom as well as external stakeholders, e.g. Vodacom Business units, Vodacom regional teams, Vendors/Landlords/Property owners, Vodacom Subsidiaries and other Vodafone Markets.

A culture of continuous process improvement will be essential to ensure world class operational performance.

• Manage the relationship with the Shared Services (SSC) performing activities on behalf of the Vodacom South Africa
• Accountable for completeness and accuracy of accounting and reporting related to RE contract management of rental & utility expenses and recoveries
• Support the rest of all relevant stakeholders with RE related requests and queries submitted to the SSC
• Establish a close relationship with the other teams across Finance Operations, Finance Business Partners, Facilities, Franchise & Dealer management teams, Retail TradePartners/Dealers/ Franchisees, Regional and National Property teams
• Interact with the Global Process members, peers in the Shared Services and RE process team members
• Advise all relevant stakeholders on RE related transactions, IFRS16 accounting, processes, and reporting
• Identify opportunities to optimize RE related cash flows. 

Your responsibilities will include:
Daily and monthly activities

• IFRS16 and IAS17 accounting, processes, and reporting specifically month end reporting in accordance with financial calendar and including activities performed by SSC
• Monitor sub-processes related to rental & utility payments
• Completeness and accuracy of accounting and reporting related to RE contract management charges including electricity & other utility expenses and recoveries. Ensure timely payment and resolution of escalated queries relating to contract payments
• Perform monthly variance analysis and reports and provide valid reasons on variances identified.
• Analyse reported data for key trends and anomalies, exception reporting to be investigated and resolution of exceptions
• Work with other team members and key stakeholders across all business units to ensure all RE issues are resolved in a timely manner.  Such as ensuring the accurate and complete accounting treatment of all RE related transactions by analysing financial transactions, identifying cost drivers and key vendors, reporting on spend

Compliance and control

• Establishing adherence to the relevant Group policies
• Ensure compliance with SOX controls
• Ensure that all Vodacom and Vodafone compliance requirements are met
• Work with other departments to ensure all cross-department issues are resolved

Interim and Year End Reporting

• Responsible for separate and consolidated statutory packs and other reporting requirements as part of the interim and year-end close process.
• Responsible for both the separate and consolidated interim and annual financial statements. 

The ideal candidate for this role will have:

• BCom: Accounting (Essential)
• CA(SA) (Desirable)
• SAP certification (Desirable)

Experience

• Minimum of  5+ years’ relevant experience with a strong background in financial reporting
• IFRS16 knowledge (Essential)

Core competencies, knowledge and experience :

Job Related Skill:

• SAP ERP knowledge
• Innovative
• Adaptability
• Strong written and verbal communication skills
• Strong interpersonal and influencing skills
• Business leadership and transformation
• Effective communication
• Ability to work under pressure
• Ownership and drive for impact
• Attention to detail & quality conscious
• Planning and Organising
• Disciplined & Deadline driven

Job Knowledge: 

• Knowledge of Finance Operations
• Working knowledge of SOX and IFRS, specifically Lease Accounting
• Excellent SAP and HFM Skills
• Experience in financial reporting and statutory reporting requirements
• Excellent working knowledge of MS Office, especially Advanced Excel, Word and PowerPoint

Leadership Competency

• Ability to engage effectively with management, business partners, auditors
• Manage deliverables from other departments
• Ability to train and manage resources on related activities
• Manage external relationships with key suppliers

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 17 June 2025. 

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Role Purpose:

• Join the Vodacom FP&A team as the lead for the Business Performance function, where you’ll play a key role in centralizing KPI development and performance reporting.
• This is a high-impact opportunity to add meaningful value to the business while advancing your analytics career.
• You will be responsible for ensuring KPIs are developed in line with Vodafone and business requirements, and for delivering monthly submissions to Vodafone, and regulatory data reporting.
• A core focus of the role is to drive the digitalisation of performance reporting, ensuring the use of standard data definitions and a single source of truth across all KPIs.
• We’re looking for a data-driven professional who is passionate about performance metrics and can champion the centralization of reporting within FP&DA and inspire a culture of performance excellence.

Your responsibilities will include:

• KPI Development – Responsible for the development and implementation of new KPIs by collaborating closely with business stakeholders to understand business rules and translate them into meaningful, data-driven metrics.
• KPI Governance – Maintain a robust governance framework for KPIs, including the documentation of clear, standardized definitions. Ensure consistent adoption across the business by managing stakeholder alignment, resolving reporting discrepancies, and eliminating duplication.
• Month-end KPI submissions – Oversee the preparation and submission of month-end KPI data to HFM/Essbase, ensuring accuracy, completeness, and timeliness. Develop and maintain reconciliations between financial data in SAP and performance data in the Enterprise
• Data Warehouse (EDW), in collaboration with the D&A team.
• Regulatory reporting – Manage the end-to-end process for regulatory data submissions and respond to ad hoc data requests, ensuring compliance with reporting standards and timelines.
• Cashflow management – Manage the Cashflow forecasting and reporting for monthly Management performance reviews, tracking run rates and initiatives to deliver on Cashflow targets.
• Board reporting – Responsible for the Board packs and documenting action items as they relate to the Finance Director, ensuring timeous delivery of required Board submissions per the meeting agenda

The ideal candidate for this role will have:

• 8+ years of experience in performance and/or regulatory reporting, preferably within large, complex organizations.
• Bachelor’s degree or diploma in Finance, Accounting, Data & Analytics, or a related discipline.
• Advanced proficiency in SQL, with demonstrated ability to query and analyze large, complex datasets.
• Experience with data visualization tools such as Tableau, Qlik Sense, or Power BI, with the ability to create clear and impactful dashboards and reports.
• Hands-on expertise with enterprise systems including SAP, HFM, Essbase, and Enterprise Data Warehouses (EDW).
• Industry experience in telecommunications is highly advantageous and will be considered a strong asset.

Core competencies, knowledge and experience:

• Analytical skills – Advanced skills in identifying trends, anomalies, and opportunities through data analysis
• Reporting experience  – Proven experience in delivering high-quality performance reporting within large, matrixed organizations. Strong understanding of financial metrics and key business drivers, with the ability to interpret and present complex data in a clear, structured, and engaging narrative. Adept at tailoring reports and visualizations to suit a variety of audiences.
• Technical skills – Strong working knowledge of financial systems such as SAP, HFM, and Essbase, as well as enterprise data warehousing environments like EDW.
• Demonstrates a high level of commercial acumen, with the ability to connect performance metrics to business outcomes to support data-driven decision-making.
• Project and Time Management – Ability to manage multiple priorities and stakeholder demands effectively, particularly under tight reporting deadlines. Strong organizational skills and a proactive approach to problem resolution
• Stakeholder Management – Excellent interpersonal and communication skills, with a track record of building strong relationships across cross-functional teams including D&A, FinOps, Finance Business Partners, and Regulatory teams. Capable of driving alignment and adoption of standardized reporting practices.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 24 June 2025. 

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What you’ll do

• Role purpose: Lead, develop, and champion the SHEQ (Safety, Health, Environment, and Quality) strategy across all MAST operations.
• Ensure SHEQ excellence by providing strategic direction and oversight for workforce, assets, and supplier performance.
• This role is responsible for the creation, execution, and continuous improvement of comprehensive management systems and standards, ensuring proactive Site safety and security, environmental stewardship, stakeholder compliance, and exceptional quality in all processes through strategic leadership.

Who you are
Key accountabilities and decision ownership : 

Safety Management

• Develop, implement, and monitor safety policies and procedures to ensure compliance with local and national regulations.
• Conduct regular safety audits and inspections of tower sites, equipment, and maintenance activities.
• Investigate incidents, accidents, and near-misses, and implement corrective actions to prevent recurrence.

SHEQ Strategy & Leadership: 

• Develop and implement a comprehensive SHEQ strategy aligned with the organization's overall business objectives. 
• Provide expert guidance and support to leadership and teams to ensure a culture of SHEQ excellence.

Policy Development & Governance: 

• Establish and maintain robust SHEQ policies, procedures, and standards, ensuring alignment with local and national regulations, as well as international best practices.

Risk Management & Assurance: 

• Lead the identification, assessment, and mitigation of SHEQ-related risks across the organization. 
• Oversee the implementation of effective risk management controls and assurance processes.

Core competencies, knowledge and experience:

Strategic Thinking & Planning

• Ability to develop and implement strategic SHEQ plans that align with the organization's overall business objectives.

Leadership & Influencing

•  Proven ability to lead, motivate, and influence teams and stakeholders to achieve SHEQ excellence.

Technical Expertise

•  In-depth knowledge of SHEQ principles, practices, and regulations, with a strong understanding of risk management and assurance processes.

Communication & Interpersonal Skills

• Excellent communication, interpersonal, and presentation skills, with the ability to effectively communicate with stakeholders at all levels.

Problem-Solving & Decision-Making

• Strong analytical and problem-solving skills, with the ability to make sound decisions based on data and evidence.

Change Management

• Ability to effectively manage change and drive the adoption of new SHEQ programs and initiatives.
• Knowledge and experience – essential 
• Proven broad knowledge of the Occupational Health and Safety Act of South-Africa and its regulations, with a strong track record of a minimum of 5 years of enforcing the act and regulations.  
• In-depth knowledge of the National Environmental Management Act 107 of 1998 and related schedules
• Multifaceted knowledge for either or all international standards relating to ISO9001, ISO14001, OHSAS18001 or ISO45001.

Must have technical / professional qualifications: 

• A Grade 12 is essential
• Minimum related 3-year qualification/relevant professional Occupational Health and Safety qualification, preferably a diploma or Bachelor’s degree qualification
• Certifications: Professional certifications such as Certified Safety Professional (CSP) or Occupational Health and Safety Technologist (OHST) are highly desirable.
• A minimum 8 – 10 years relevant working experience in safety or health management roles, ideally within the specific industry with proven track record on key outputs and disciplines is essential.
• With at least 3-5 years leadership experience 

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What you’ll do
Role purpose: 

• To ensure effective & efficient operations and maintenance activities for the Regional Manager function, realizing value for money and assuring availability for all installed MAST infrastructure to perform the desired business services.  

Who you are
Key accountabilities and decision ownership: 

Financial Management and Business Operations

• Analyse financial data to develop and manage budgets for infrastructure maintenance and vendor operations, ensuring alignment with organizational goals.
• Optimize maintenance and vendor-related costs to drive cost efficiencies while maintaining service quality.
• Provide strategic financial insights and recommendations to leadership on infrastructure investments, including equipment replacement planning and capital expenditures.
• Collaborate with the finance team to ensure accurate invoicing, payments, and financial reporting for vendor contracts and maintenance activities.

Technical Knowledge and Infrastructure Lifecycle Management

• Maintain in-depth technical knowledge of the TowerCo’s infrastructure, including towers, power systems, and associated equipment.
• Conduct routine reviews of installed infrastructure and develop detailed swap-out plans and budgets for equipment replacement.
• Ensure accurate and up-to-date records of the infrastructure portfolio, including asset details, maintenance history, and performance data.

Contract Management and Vendor Oversight

• Manage relationships and performance of key vendors and service providers across regional operations.
• Review and analyse vendor contracts to identify potential risks or issues and develop mitigation strategies.
• Ensure timely communication of contract details and requirements to internal stakeholders.
• Verify and reconcile vendor invoices to ensure accuracy and timely payments, leveraging financial and technical expertise.

Data Analysis and Reporting

• Use historical and real-time data to identify trends, inefficiencies, and areas for improvement in contract execution and infrastructure maintenance.
• Leverage data insights to make informed decisions on vendor management, contract renewals, Reporting and operational strategies.
• Utilize predictive analytics to forecast potential risks, equipment failures, and maintenance needs
• Compare performance data against industry benchmarks to ensure the Towerco remains competitive and achieves best-in-class standards.

Core competencies, knowledge and experience:

• Proven experience in contract management or a related field 
• Excellent negotiation and communication skills.
• Good understanding of Telecom Operations, tower infrastructure, power systems, and related equipment, including lifecycle management and technical specifications.
• In-depth knowledge of legal and regulatory requirements related to contract management.
• Ability to develop, manage, and optimize budgets for infrastructure maintenance and vendor operations 
• Knowledge in managing vendor contracts to achieve cost efficiencies without compromising service quality.

Must have technical / professional qualifications: 

• Relevant Electrical and/or Mechanical and/or Facilities or IT.
• Project management experience (Essential) 
• 5-8 years’ experience in an Operational environment.

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What you’ll do
Role purpose: 

• The National Maintenance Manager role is responsible for the complete technical operations end-to-end service providers contract performance management and is responsible for overseeing the process of identifying the appropriate service providers and ensuring that all service delivery compliance requirements are aligned with the technical and commercial requirements of the specific TowerCo technical operations business unit and the related needs of the organization.  
• This role requires the ability to closely work with various stakeholders, including legal, finance, supply chain management, health and safety, information and technology and other compliance departments to ensure effective service delivery. 

Who you are
Key accountabilities and decision ownership: 

Infrastructure Service Level Management

• Initiate and follow through on actions required to achieve, improve, or maintain agreed tower infrastructure service levels within budget, time, and quality constraints.
• Agree, maintain, and regularly review SLAs and Operational Level Agreements (OLAs) with external service providers/contractors to ensure effective service delivery for tower operations.

Operations and Maintenance (O&M) Oversight

• Oversee the day-to-day operations and maintenance of tower infrastructure, ensuring optimal performance, reliability, and uptime.
• Ensure compliance with industry standards, regulatory requirements, and safety protocols in all O&M activities.
• Manage the deployment of resources, tools, and technologies to enhance the efficiency and effectiveness of maintenance operations.

Network Operations Integration

• Collaborate with the Network Operations Centre (NOC) to ensure seamless integration between tower maintenance activities and network performance.
• Address network-related issues arising from tower infrastructure, ensuring quick resolution to minimize service disruptions.
• Provide technical support and guidance to the NOC team on tower-related matters, including power systems, equipment, and structural integrity.

Financial Oversight and Invoice Management

• Monitor and manage maintenance budgets for tower infrastructure to ensure cost-effective operations and value for money.

Tower Infrastructure Lifecycle Management

• Develop and implement strategies to optimize tower reliability, efficiency, and longevity, ensuring minimal downtime and maximum uptime for tenants.

Security Management and Oversight

• Oversee the implementation and maintenance of security protocols for tower sites, ensuring compliance with organizational and regulatory standards.
• Collaborate with security teams to assess risks, develop mitigation strategies, and ensure the safety and security of tower assets, personnel, and tenants.
• Ensure that maintenance contractors adhere to security policies and procedures during on-site activities at tower locations.

SUPERVISORY RESPONSIBILITIES:

• Provides leadership and support teams within a specific region. 

Core competencies, knowledge and experience:

• Leadership and Strategic Planning
• In-depth understanding of tower infrastructure
• Expertise in streamlining maintenance processes
• Proven experience in contract management or a related field 
• Ability to identify potential risks in contracts, operations, and infrastructure
• Knowledge of security standards and protocols
• Strong problem-solving skills to diagnose and resolve technical issues related to tower infrastructure and network performance
• Ability to plan, execute, and monitor maintenance projects

Must have technical / professional qualifications: 

• Relevant Electrical and/or Mechanical and/or Facilities and /or Construction Management - 3-year Degree / Diploma (BSc, B. Tech, S4, N6, T3) (Essential)
• Project management (Desirable)
• 8 plus years’ experience in tower companies
• Minimum 5+ years’ experience in contractor’s supervision in a Towerco operations.
• At least 5+ years in contractor and vendor management
• At least 5+ years’ experience in power designing and optimization. 
• At least 3+ years’ experience in RMS site monitoring systems
• At least 3+ years’ experience in managing of latest Power technologies like LIB, Delta, Eltek, Vertiv, Huawei, ZXD, Flex enclosure, GAVE, Actura and Netsure, Emmerson BC83.

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What you’ll do

• The role of the Senior Specialist: Estates is to manage and oversee the Estates and property portfolio within the respective region – for optimal collaboration, regular travel to/within regions and head office is required.
• This will include staff, contractor, vendor, customer and stakeholder management and relations.
• This to be conducted in a timely manner with the goal of optimising efficiencies and lowering costs and achieving favourable contractual terms whilst adhering to all regulatory and MAST’s policies, procedures, and processes. 

The role of the Senior Specialist will have a dual function managing Specialist and Admin staff in the region as well as looking after their own portfolio:

• Develop and maintain strategic relationships with landlords, stakeholders, and relevant government bodies.
• Execute MAST's property strategy to maximize tenancy and manage costs effectively.
• Negotiate timely lease renewals and rental agreements with a focus on cost reduction.
• Coordinate site activities, ensuring smooth communication between landlords, contractors, and stakeholders.
• Manage lease tracking, budgeting, dispute resolution, and collaborative teamwork to maintain business continuity.
• Implement and manage programs for lease and contract renewals consent and novation’s, landlord negotiations, customer liaisons and any other estates strategic projects by driving the MAST culture and behaviours as aligned to the Performance Management Framework.

Who you are
Key accountabilities and decision ownership : 

• To manage rentals and develop initiatives to aggressively reduce cost.
• High productivity and entrepreneurial focus in managing operation, staff, vendors, and stakeholders.
• To maintain high standards, customer excellence and quality assurance
• To develop and implement innovative initiatives that will further reduce and optimise OPEX.
• To compile management, dashboard, strategic and operational reports, and presentations

Core competencies, knowledge, and experience :

• Stakeholder Management and Negotiation Skills
• Teamwork
• Customer Focus
• Critical decision making
• Execution excellence

Must have technical / professional qualifications: 

• Matric (Essential).
• Relevant Degree or Diploma such as (BSC -QS; Building Science; Civil Engineering; Project management, Town Planning, (Property Management – (Essential).
• Management courses or experience (e.g., MDP/MDC) (Desirable).
• +5 to 8 Years relevant functional experience of which the following is applicable.
• 2 to 3 years knowledge& experience of contractual legal requirements (Essential).
• 2 to 3 years Environmental knowledge & experience (Essential).
• 2 to 3 years Town planning knowledge & experience (Essential).

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Role Purpose/Business Unit:

• The successful incumbent will conduct deep analysis on product performance across all relevant internal metrics for revenue and sales volumes.
• This includes analysis of macro-economic factors and competitor products.
• You will also provide feedback, insights, and recommendations on pricing and regional specific deals to the relevant teams in the centre, for the improvement in sales and revenue performance.

Your responsibilities will include:

• Deep analysis of sales and revenue performance at a customer segment, product, channel, and geographic level.
• Feedback and recommend demand strategies based on product pricing and channel dynamics.
• Support branded and unbranded channels with insights and recommendations on product and channel performance.
• Regional SPOC for CVM, products and services, insights and big data teams based in Head Office.
• Continuous monitoring of competitor products and services.
• Presentation of analysis and recommendations to various stakeholders.
• Drive the local implementation of the CARE and Customer Experience Excellence strategy developed by COPS into the region and counties.
• Work with Channel Managers and Branded/Unbranded Specialists in implementing CXX strategy and executing instore elements
• Provide ongoing feedback to COPS for continuous improvements on CXX journey
• Analyse regional customer base in conjunction with Head Office CVM team to provide insight and recommendations on trends or behaviour of base.
• Customer appreciation trackers, (e.g. tNPS, rNPS, BMS, MAPS) to derive Customer insights and Customer Strategy for input on CX, Product and CVM growth objectives

The ideal candidate for this role will have:

Must have technical / professional qualifications:

• Matric / Grade 12
• 3 year commercial/Data Analytics/marketing/sales diploma or degree (NQF 6 or higher) or SAQA accredited equivalent (essential)
• 3-5 years relevant experience (essential)
• Valid Driver’s licence (essential)
• Knowledge of products (advantageous)

Core competencies, knowledge, and experience:

• Product pricing analysis
• Planning and organising
• Performance analysis and reporting
• Big data analytics
• Ability to work with complex information and data
• Ability to build strong relationships and credibility with multiple stakeholders

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 17 June 2025.